All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
File Service Server Upgrade Notification ( Canada 1 / Canada 2 )
Completed - The scheduled maintenance has been completed.
Sep 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Canada 1 / Canada 2.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Sep 22, 17:00 UTC
File Service Server Upgrade Notification ( US 1 / US 2 / US 3 / US 4 )
Completed - The scheduled maintenance has been completed.
Sep 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in US 1 / US 2 / US 3 / US 4.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Sep 22, 16:59 UTC
File Service Server Upgrade Notification ( All EU and UK servers)
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in all EU and UK servers.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Sep 22, 16:58 UTC
Sep 23, 2021
File Service Server Upgrade Notification ( Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4 )
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Sep 22, 16:54 UTC
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
File Service Server Upgrade Notification ( Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4 )
Completed - The scheduled maintenance has been completed.
Sep 20, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:01 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Sep 17, 18:47 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
CaseWare Cloud Service Maintenance Notification ( US 1 / US 2 / US 3 / US 4 )
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region US 1 / US 2 / US 3 / US 4.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 13, 21:50 UTC
CaseWare Cloud Service Maintenance Notification ( Europe 11 / Europe 13 )
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 11 / Europe 13.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 10, 15:47 UTC
CaseWare Cloud Service Maintenance Notification ( Canada 2 )
Completed - The scheduled maintenance has been completed.
Sep 14, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Canada 2.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 13, 15:27 UTC
Sep 13, 2021
Sep 12, 2021

No incidents reported.

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