All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
SE Platform Upgrade (CA)
Completed - The scheduled maintenance has been completed.
May 7, 05:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:16 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-03 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 7, 04:15 UTC
May 6, 2021
SE Platform Partial Outage for Users in Canada
Resolved - The Canada SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
May 6, 13:28 UTC
Monitoring - SE Platform has resumed normal activity in Canada.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 6, 13:07 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Canada. We are working to identify the root cause and determine the necessary corrective actions.

RCT and PBC Requests are unavailable.

An update will be provided within the hour.
May 6, 12:56 UTC
SE Platform Upgrade (EU)
Completed - The scheduled maintenance has been completed.
May 6, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:05 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-03 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 6, 03:03 UTC
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
CaseWare Cloud Service Maintenance Notification ( Europe 6 (Africa) )
Completed - The scheduled maintenance has been completed.
Apr 29, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 6 (Africa).

Expected Impact: All SmartSync Cloud Services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 29, 17:54 UTC
CaseWare Cloud Service Maintenance Notification ( Asia Pacific 2 )
Completed - The scheduled maintenance has been completed.
Apr 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in the region Asia Pacific 2.

Expected Impact: All SmartSync Cloud Services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 26, 13:37 UTC
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

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