Caseware Cloud Status

Cloud-based Engagement Solutions, Partial Outage for Europe users

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 06, 2024 - 20:33 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 06, 2024 - 19:41 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 06, 2024 - 18:34 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 06, 2024 - 17:33 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 06, 2024 - 16:35 UTC

Identified - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Dec 06, 2024 - 15:33 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Dec 06, 2024 - 14:35 UTC

Asia Pacific (AP) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Canada (CA) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Europe (EU) Partial Outage

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Partial Outage

Data Analytics Platform Operational

United Kingdom (UK) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

United States (US) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification Europe and Africa Dec 9, 2024 22:00 - Dec 10, 2024 02:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe and Africa regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The maintenance window's duration is a combined total for all servers in the Europe and Africa regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on Dec 02, 2024 - 22:10 UTC

Caseware Cloud Service Maintenance Notification United States Dec 10, 2024 02:00-03:00 UTC

Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Posted on Nov 26, 2024 - 18:39 UTC

Caseware Cloud Service Maintenance Notification Canada Dec 12, 2024 02:00-03:00 UTC

Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Posted on Nov 26, 2024 - 18:17 UTC

Caseware Cloud Service Maintenance Notification Asia Pacific Dec 12, 2024 15:00-17:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The maintenance window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on Dec 02, 2024 - 22:16 UTC

Caseware Cloud Service Maintenance Notification Canada and United States Dec 13, 2024 04:00-07:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The maintenance window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on Dec 02, 2024 - 22:21 UTC

Past Incidents

Dec 7, 2024

No incidents reported today.

Dec 6, 2024

Unresolved incident: Cloud-based Engagement Solutions, Partial Outage for Europe users.

Dec 5, 2024

Cloud-based Engagement Solutions, Partial Outage for Europe users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Dec 5, 21:09 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Dec 5, 20:46 UTC

Update - The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 20:21 UTC

Update - The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 19:19 UTC

Update - The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 18:12 UTC

Update - The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 17:06 UTC

Update - The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 16:08 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on a potential solution.
Dec 5, 15:19 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 5, 14:13 UTC

Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Dec 5, 13:16 UTC

Identified - The source of the Cloud-based Engagement Solutions partial outage has been identified and we have found a potential solution.
Dec 5, 12:19 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Dec 5, 11:18 UTC

Dec 4, 2024

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Dec 4, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Dec 3, 18:49 UTC

Dec 3, 2024

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Dec 3, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Dec 2, 20:43 UTC

CaseWare Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 26, 18:53 UTC

Dec 2, 2024

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 15:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 26, 16:30 UTC

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 UTC

Scheduled - Please note that we will perform an emergency maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 26, 16:05 UTC

Nov 26, 2024

No incidents reported.

Nov 25, 2024

Caseware Cloud Service, Degraded Performance for Canada users

Resolved - CaseWare Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience
Nov 25, 23:01 UTC

Monitoring - CaseWare Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 25, 22:41 UTC

Update - The source of the CaseWare Cloud Service Degraded Performance has been identified and still working on the potential solution that we found.
Nov 25, 22:10 UTC

Identified - The source of the Caseware Cloud Service Degraded Performance has been identified and we have found a potential solution.
Nov 25, 21:05 UTC

Investigating - We are experiencing a Degraded Performance of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 25, 20:08 UTC

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.