All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 7 - Netherlands.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window for few selected firms only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Posted on Aug 16, 16:23 UTC
Past Incidents
Aug 18, 2022
Completed - The scheduled maintenance has been completed.
Aug 18, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC
Scheduled - We will be performing an emergency maintenance to upgrade CaseWare Data Analytics for region United States and Canada.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, there will be no service interruptions expected. However, we are posting this notice for information purpose.

Aug 17, 22:38 UTC
Aug 17, 2022
Resolved - The Asia Pacific CaseWare Cloud Service has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.

Aug 17, 21:04 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in the Asia Pacific region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Aug 17, 20:18 UTC
Identified - The source of the CaseWare Cloud Service partial outage affecting the Asia Pacific region has been identified and we have found a potential solution.
We will provide further updates once the outage has been resolved.

Aug 17, 19:20 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the Asia pacific region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.

Aug 17, 18:25 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:31 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2022-06 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Aug 17, 01:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 02:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:06 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2022-06 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Aug 17, 01:05 UTC
Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:01 UTC
Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Europe 17 - Africa.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Aug 9, 20:22 UTC
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.