Caseware Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Canada (CA) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Europe (EU) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

United Kingdom (UK) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

United States (US) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe and Asia Pacific Jan 16, 2025 20:00-21:00 UTC

Scheduled - Please note that we will perform maintenance to the Cloud-based Engagement Solutions Server for the Europe and Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 15, 2025 - 21:09 UTC

Caseware Cloud Service Maintenance Notification Europe Jan 16, 2025 21:00 - Jan 17, 2025 01:00 UTC

Please be advised that we will be performing scheduled infrastructure maintenance to the Europe region, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Caseware Cloud Service, Cloud-based Engagement Solutions, SmartSync Services, Sherlock & Working Papers.

The hours of maintenance window is a consolidated time of all the servers in the Europe region, hence it will not be a complete service outage for the entire scheduled time for individual servers.
Posted on Dec 11, 2024 - 20:40 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States Jan 17, 2025 02:00-03:00 UTC

Please note that we will perform maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Posted on Jan 15, 2025 - 20:48 UTC

Caseware Cloud Service Maintenance Notification Canada and United States Jan 18, 2025 03:00-07:00 UTC

Please be advised that we will be performing scheduled infrastructure maintenance to the Canada and United States regions, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Caseware Cloud Service, Cloud-based Engagement Solutions, SmartSync Services, Sherlock & Working Papers.

The hours of maintenance window is a consolidated time of all the servers in the Canada and United States regions, hence it will not be a complete service outage for the entire scheduled time for individual servers.
Posted on Dec 11, 2024 - 20:43 UTC

Past Incidents

Jan 16, 2025

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Jan 16, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 UTC

Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacific region, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Caseware Cloud Service, Cloud-based Engagement Solutions, SmartSync Services, Sherlock & Working Papers.

The hours of maintenance window is a consolidated time of all the servers in the Asia Pacific region, hence it will not be a complete service outage for the entire scheduled time for individual servers.
Dec 11, 20:29 UTC

Jan 15, 2025

Cloud-based Engagement Solutions, Data Analytics Platform, Caseware Cloud Service Partial Outage for Europe users

Resolved - Cloud-based Engagement Solutions, Data Analytics Platform, Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jan 15, 14:29 UTC

Monitoring - Cloud-based Engagement Solutions, Data Analytics Platform, Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 15, 14:16 UTC

Identified - The source of the Cloud-based Engagement Solutions, Data Analytics Platform, Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.
Jan 15, 14:10 UTC

Update - Continuing to investigate the outage of our Cloud-based Engagement Solutions, Data Analytics Platform service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Jan 15, 13:54 UTC

Investigating - Continuing to investigate the outage of our Cloud-based Engagement Solutions, Data Analytics Platform service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Jan 15, 13:14 UTC

Monitoring - Cloud-based Engagement Solutions, Data Analytics Platform has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 15, 13:04 UTC

Identified - The source of the Cloud-based Engagement Solutions, Data Analytics Platform Partial Outage has been identified and we have found a potential solution.
Jan 15, 12:52 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jan 15, 11:49 UTC

Jan 14, 2025

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Jan 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 UTC

Scheduled - Please note that we will be performing maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jan 13, 19:18 UTC

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Degraded Performance for Europe users

Resolved - CaseWare Cloud Service, Smart Sync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform in the Europe region monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jan 14, 17:37 UTC

Investigating - We are experiencing a Degraded Performance of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jan 14, 17:27 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States

Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:01 UTC

Scheduled - Please note that we will perform an emergency maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 13, 15:42 UTC

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jan 10, 20:16 UTC

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

SmartSync Cloud Service, Degraded Performance for Europe users

Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jan 9, 15:32 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 9, 15:23 UTC

Update - Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Jan 9, 15:19 UTC

Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jan 9, 14:46 UTC

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:00 UTC

Jan 8, 2025

Jan 7, 2025

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Jan 7, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jan 3, 17:07 UTC

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Jan 7, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 UTC

Jan 6, 2025

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.