All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021
SE Platform Upgrade (CA)
Completed - The scheduled maintenance has been completed.
Jul 27, 05:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:12 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 27, 04:11 UTC
SE Platform Upgrade (US)
Completed - The scheduled maintenance has been completed.
Jul 27, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 02:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 27, 02:00 UTC
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
CaseWare Cloud Service Maintenance Notification ( United Kingdom 2 )
Completed - The scheduled maintenance has been completed.
Jul 23, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 14:50 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region United Kingdom 2.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 23, 14:49 UTC
SE Platform Upgrade (AP)
Completed - The scheduled maintenance has been completed.
Jul 23, 18:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:03 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region AP.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 23, 17:00 UTC
SE Platform Upgrade (US)
Completed - The scheduled maintenance has been completed.
Jul 23, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:03 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 23, 02:00 UTC
Jul 22, 2021
SE Platform Partial Outage for Users in Australia
Resolved - The Australia SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Jul 22, 05:25 UTC
Monitoring - SE Platform has resumed normal activity in Australia.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 22, 04:51 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Australia. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Jul 22, 04:08 UTC
Jul 21, 2021
SE Platform Partial Outage for Users in Australia
Resolved - The Australia SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Jul 21, 08:35 UTC
Monitoring - SE Platform has resumed normal activity in Australia.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 21, 08:16 UTC
Update - We continue to investigate the partial outage of our SE Platform in Australia.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Jul 21, 07:30 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Australia. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Jul 21, 06:30 UTC
Jul 20, 2021
SE Platform Upgrade (US)
Completed - The scheduled maintenance has been completed.
Jul 20, 03:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 20, 02:01 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
SE Platform Upgrade (EU)
Completed - The scheduled maintenance has been completed.
Jul 15, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 03:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-06 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 15, 03:00 UTC
CaseWare Cloud Service Maintenance Notification ( US 1 / US 2 / US 3 / US 4 )
Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region US 1 / US 2 / US 3 / US 4.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 14, 18:48 UTC
Jul 14, 2021

No incidents reported.

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