Caseware Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Extractly Operational

Canada (CA) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Extractly Operational

Europe (EU) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Extractly Operational

United Kingdom (UK) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Extractly Operational

United States (US) Operational

Caseware Cloud Service Operational

SmartSync Cloud Service Operational

Cloud-based Engagement Solutions Operational

Data Analytics Platform Operational

Sherlock Operational

Extractly Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 30, 2026

No incidents reported today.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Caseware Cloud Service Maintenance Notification United States

Completed - The scheduled maintenance has been completed.
Aug 21, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 UTC

Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions and Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the United States region(s), hence it will not be a complete service outage for the entire time for the regions.
Aug 20, 21:53 UTC

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.