CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

AnalyticsAI (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

AnalyticsAI (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

AnalyticsAI (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

AnalyticsAI (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

AnalyticsAI (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CaseWare Cloud Service Upgrade Notification ( United Kingdom ) Dec 7, 2022 22:00 - Dec 8, 2022 02:15 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region United Kingdom.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours 15 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Nov 20, 2022 - 00:43 UTC

CaseWare SmartSync Service Upgrade Notification ( Asia Pacific ) Dec 8, 2022 15:00-17:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in Asia Pacific.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Dec 04, 2022 - 23:20 UTC

CaseWare SmartSync Service Upgrade Notification ( United Kingdom/Europe ) Dec 8, 2022 22:00 - Dec 9, 2022 00:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the region United Kingdom/Europe.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Dec 04, 2022 - 23:24 UTC

CaseWare SmartSync Service Upgrade Notification ( Canada/United States ) Dec 9, 2022 02:00-04:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the region Canada/United States.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Dec 04, 2022 - 23:25 UTC

Past Incidents

Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

CaseWare Cloud Service Maintenance Notification ( Asia Pacific )

Completed - The scheduled maintenance has been completed.
Dec 2, 16:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:00 UTC

Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Asia Pacific.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable for a short period.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Dec 1, 20:15 UTC

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Data Analytics Infrastructure Upgrade ( Canada/United States )

Completed - The scheduled maintenance has been completed.
Nov 30, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:02 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Canada/United States.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded
Nov 24, 22:20 UTC

Data Analytics Infrastructure Upgrade ( Europe/United Kingdom )

Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Europe/United Kingdom.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded
Nov 24, 22:21 UTC

Nov 29, 2022

Data Analytics Infrastructure Upgrade ( Asia Pacific )

Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Asia Pacific.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded
Nov 24, 22:18 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

CaseWare Cloud Service Upgrade Notification ( Europe )

Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 01:31 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe .

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 30 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 20, 01:36 UTC

CaseWare Cloud Service Upgrade Notification ( Europe (Africa) )

Completed - The scheduled maintenance has been completed.
Nov 25, 01:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe (Africa).

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 30 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 20, 01:33 UTC

Nov 24, 2022

CaseWare Cloud Service Upgrade Notification ( Asia Pacific )

Completed - The scheduled maintenance has been completed.
Nov 24, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 15:30 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Asia Pacific.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 20, 01:28 UTC

CaseWare Cloud Service Upgrade Notification ( Canada )

Completed - The scheduled maintenance has been completed.
Nov 24, 10:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:16 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Canada.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 20, 00:52 UTC

CaseWare Cloud Service Upgrade Notification ( United States )

Completed - The scheduled maintenance has been completed.
Nov 24, 07:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region United States.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 15 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 20, 00:49 UTC

Nov 23, 2022

CaseWare Cloud Service Upgrade Notification ( Europe (Netherlands & Germany) )

Completed - The scheduled maintenance has been completed.
Nov 23, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe (Netherlands & Germany).

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Nov 18, 14:47 UTC

Nov 22, 2022

Nov 21, 2022

No incidents reported.