CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

AnalyticsAI (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

AnalyticsAI (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

AnalyticsAI (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

AnalyticsAI (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

AnalyticsAI (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CaseWare Cloud Service Maintenance Notification ( Europe 7 - Netherlands ) Aug 18, 20:30 - Aug 19, 00:30 UTC

We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 7 - Netherlands.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window for few selected firms only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 16, 16:23 UTC

Past Incidents

Aug 18, 2022

Data Analytics Upgrade (United States and Canada)

Completed - The scheduled maintenance has been completed.
Aug 18, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC

Scheduled - We will be performing an emergency maintenance to upgrade CaseWare Data Analytics for region United States and Canada.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, there will be no service interruptions expected. However, we are posting this notice for information purpose.
Aug 17, 22:38 UTC

Aug 17, 2022

CaseWare Cloud Service Partial Outage for Users in Asia pacific

Resolved - The Asia Pacific CaseWare Cloud Service has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Aug 17, 21:04 UTC

Monitoring - CaseWare Cloud Service has resumed normal activity in the Asia Pacific region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 17, 20:18 UTC

Identified - The source of the CaseWare Cloud Service partial outage affecting the Asia Pacific region has been identified and we have found a potential solution.
We will provide further updates once the outage has been resolved.
Aug 17, 19:20 UTC

Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the Asia pacific region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Aug 17, 18:25 UTC

SE Platform Upgrade (CA)

Completed - The scheduled maintenance has been completed.
Aug 17, 02:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:31 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2022-06 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Aug 17, 01:29 UTC

SE Platform Upgrade (CA)

Completed - The scheduled maintenance has been completed.
Aug 17, 02:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:06 UTC

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

CaseWare Cloud Service Maintenance Notification ( Europe 17 - Africa )

Completed - The scheduled maintenance has been completed.
Aug 9, 22:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:01 UTC

Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Europe 17 - Africa.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Aug 9, 20:22 UTC

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.