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All Systems Operational
Asia Pacific (AP)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Canada (CA)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Europe (EU)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United Kingdom (UK)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United States (US)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 15, 2026
No incidents reported today.
Jul 14, 2026
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 14, 21:14 UTC
We apologize for any inconvenience.
Jul 14, 21:14 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 20:55 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 20:55 UTC
Investigating -
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 14, 19:50 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 14, 19:50 UTC
Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 14, 06:42 UTC
We apologize for any inconvenience.
Jul 14, 06:42 UTC
Update -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 06:00 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 06:00 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 05:58 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 14, 05:58 UTC
Update -
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance between 05:30 to 05:40 UTC. Users may experience downtime during this period, we will keep you informed as new information becomes available.
Jul 14, 04:56 UTC
Jul 14, 04:56 UTC
Identified -
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance by 01:30 AM EST, we will keep you informed as new information becomes available.
Jul 14, 04:49 UTC
Jul 14, 04:49 UTC
Investigating -
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 14, 04:30 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 14, 04:30 UTC
Jul 13, 2026
Resolved -
This incident has been resolved.
Jul 13, 22:31 UTC
Jul 13, 22:31 UTC
Monitoring -
A fix has been implemented, and we are monitoring the results.
Jul 13, 22:31 UTC
Jul 13, 22:31 UTC
Investigating -
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting PDF generation & Reference copy, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Jul 13, 21:39 UTC
Jul 13, 21:39 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 13, 16:08 UTC
We apologize for any inconvenience.
Jul 13, 16:08 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 13, 15:50 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 13, 15:50 UTC
Investigating -
We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 13, 15:46 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 13, 15:46 UTC
Jul 12, 2026
Completed -
The scheduled maintenance has been completed.
Jul 12, 02:44 UTC
Jul 12, 02:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 UTC
Jul 12, 02:00 UTC
Scheduled -
Please note that we will perform a short maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 2, 14:52 UTC
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 2, 14:52 UTC
Jul 11, 2026
No incidents reported.
Jul 10, 2026
Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 10, 21:39 UTC
We apologize for any inconvenience.
Jul 10, 21:39 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 21:39 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 21:39 UTC
Investigating -
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 20:28 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 20:28 UTC
Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 10, 15:48 UTC
We apologize for any inconvenience.
Jul 10, 15:48 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 15:26 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 15:26 UTC
Update -
We are continuing to investigate this issue.
Jul 10, 14:18 UTC
Jul 10, 14:18 UTC
Investigating -
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 13:18 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 13:18 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 09:00 UTC
Jul 10, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 UTC
Jul 10, 06:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe, United Kingdom, United States, Canada region(s), Production Environment.
This window is an aggregate for all servers. The actual outage should last around 15 minutes per server.
Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 10, 05:11 UTC
This window is an aggregate for all servers. The actual outage should last around 15 minutes per server.
Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 10, 05:11 UTC
Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 10, 08:04 UTC
We apologize for any inconvenience.
Jul 10, 08:04 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 07:34 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 10, 07:34 UTC
Update -
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Jul 10, 06:18 UTC
Jul 10, 06:18 UTC
Identified -
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Jul 10, 04:16 UTC
Jul 10, 04:16 UTC
Investigating -
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 02:51 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 10, 02:51 UTC
Jul 9, 2026
Completed -
The scheduled maintenance has been completed.
Jul 9, 22:00 UTC
Jul 9, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 UTC
Jul 9, 21:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jul 8, 17:32 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jul 8, 17:32 UTC
Completed -
The scheduled maintenance has been completed.
Jul 9, 02:00 UTC
Jul 9, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 UTC
Jul 9, 01:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jul 8, 17:03 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jul 8, 17:03 UTC
Jul 8, 2026
Completed -
The scheduled maintenance has been completed.
Jul 8, 15:30 UTC
Jul 8, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 15:00 UTC
Jul 8, 15:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 8, 14:45 UTC
Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jul 8, 14:45 UTC
Resolved -
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s).
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 15:17 UTC
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 15:17 UTC
Monitoring -
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s).
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 14:55 UTC
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 14:55 UTC
Investigating -
We are experiencing a Partial Outage impacting Verity Service in Canada and United States region(s).
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 14:07 UTC
Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience and appreciate your patience.
Jul 8, 14:07 UTC
Jul 7, 2026
No incidents reported.
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
Completed -
The scheduled maintenance has been completed.
Jul 4, 22:31 UTC
Jul 4, 22:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 22:01 UTC
Jul 4, 22:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:03 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:03 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 17:31 UTC
Jul 4, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 17:01 UTC
Jul 4, 17:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:04 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:04 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed -
The scheduled maintenance has been completed.
Jul 4, 07:31 UTC
Jul 4, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 07:01 UTC
Jul 4, 07:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:02 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 26, 06:02 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jul 4, 01:59 UTC
We apologize for any inconvenience.
Jul 4, 01:59 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 4, 01:14 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 4, 01:14 UTC
Update -
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.
Jul 3, 23:42 UTC
Jul 3, 23:42 UTC
Identified -
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
Jul 3, 22:11 UTC
Jul 3, 22:11 UTC
Investigating -
We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 3, 21:09 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 3, 21:09 UTC
Jul 3, 2026
Jul 2, 2026
No incidents reported.
Jul 1, 2026
Resolved -
This incident has been resolved.
We apologize for any inconvenience.
Jul 1, 19:13 UTC
We apologize for any inconvenience.
Jul 1, 19:13 UTC
Update -
We are continuing to monitor for any further issues.
Jul 1, 18:54 UTC
Jul 1, 18:54 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 1, 18:54 UTC
Jul 1, 18:54 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 1, 18:54 UTC
Jul 1, 18:54 UTC
Investigating -
We are experiencing a Degraded Performance affecting our Cloud-based Engagement Solutions, specifically impacting the carry forward process in the US region.
Users may encounter errors when attempting to carry forward engagements, where the engagement appears as invalid and subsequently disappears.
Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 1, 18:37 UTC
Users may encounter errors when attempting to carry forward engagements, where the engagement appears as invalid and subsequently disappears.
Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jul 1, 18:37 UTC