All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to the CaseWare Cloud Service in region EU.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Feb 24, 21:06 UTC
Past Incidents
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:16 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 25, 05:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 03:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 25, 03:01 UTC
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:05 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 24, 07:04 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:08 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region CA.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 23, 20:28 UTC
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-10 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Feb 19, 21:46 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-10 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Feb 19, 21:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 23:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-10 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Feb 19, 21:35 UTC
Feb 22, 2021
Resolved - The United States SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.

We thank you for your patience and understanding during the service disruption.
Feb 22, 21:40 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the United States.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 22, 21:32 UTC
Investigating - We are currently experiencing a service disruption of our SmartSync Cloud Service in the United States

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Feb 22, 21:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 15:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-10 for region AP.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Feb 19, 21:29 UTC
Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 21, 03:00 UTC
Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 07:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:40 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 20, 06:36 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 07:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:06 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 20, 06:04 UTC
Feb 19, 2021
Resolved - The UK CaseWare Cloud Service has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Feb 19, 10:40 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in the UK region.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 19, 10:28 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the UK region. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Feb 19, 10:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to SE 2020-12-U7 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 18, 15:13 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions United Kingdom, Channel Islands, the Isle of Man and the Republic of Ireland.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 17, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions Europe 1 / Europe 2 / Europe 4 (Africa) / Europe 6 (Africa) / Europe 7 (Netherlands) / Europe 8 (Germany) / Europe 9 (Netherlands) / Europe 10 / Europe 11.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 17, 14:59 UTC
Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Asia Pacific 1 \ Asia Pacific 2 \ Asia Pacific 3.

Expected Impact: SE Platform services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 17, 14:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 03:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 18, 03:00 UTC
Feb 17, 2021
Resolved - Kindly note that this is a false alarm.
Feb 17, 15:43 UTC
Monitoring - SE Platform has resumed normal activity in Germany.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 17, 15:34 UTC
Investigating - We are currently experiencing a service disruption of our SE Platform in Germany.

We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Feb 17, 15:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Canada 1.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 12, 16:08 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions US 1 \ US 2 \ US 3.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 12, 16:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Canada 1 / Canada 2.

Expected Impact: SE Platform services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 16, 20:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region US 3.

Expected Impact: SE Platform services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 16, 20:01 UTC
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region US 1 / US 2.

Expected Impact: SE Platform & Analytics AI services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 16, 19:44 UTC
Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 16:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 12, 16:04 UTC
Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021
Completed - The scheduled maintenance has been completed.
Feb 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region EU.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Feb 10, 19:45 UTC