All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Jun 20, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 12, 2026 - 06:00 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Jun 20, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 12, 2026 - 06:03 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Jun 20, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 12, 2026 - 06:02 UTC
Jun 18, 2026
Caseware Cloud Service Maintenance Notification United States
Completed - The scheduled maintenance has been completed.
Jun 18, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the United States region(s), hence it will not be a complete service outage for the entire time for individual regions.
Jun 12, 18:32 UTC
Jun 17, 2026
SmartSync Cloud Service, Degraded Performance for Canada users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 17, 21:13 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 17, 21:04 UTC
Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 17, 20:47 UTC
Caseware Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
Jun 17, 20:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:30 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Europe region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the Europe region(s), hence it will not be a complete service outage for the entire time for individual regions.
Jun 12, 18:37 UTC
Caseware Cloud Service Maintenance Notification Canada
Completed - The scheduled maintenance has been completed.
Jun 17, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Canada region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the Canada region(s), hence it will not be a complete service outage for the entire time for individual regions.
Jun 12, 18:40 UTC
Jun 16, 2026

No incidents reported.

Jun 15, 2026
Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
Jun 15, 14:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 14:30 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacificregion(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the Asia Pacific(s), hence it will not be a complete service outage for the entire time for individual regions.
Jun 12, 18:43 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Jun 13, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 5, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jun 13, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 5, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 5, 06:01 UTC
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:21 UTC
Jun 9, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:24 UTC
Jun 8, 2026
Template authoring flow, Partial Outage for Asia, Canada and Europe users
Resolved - The template authoring flow issue monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 8, 23:45 UTC
Monitoring - We have successfully deployed another fix for all the regions and we are currently monitoring the situation.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 23:16 UTC
Identified - We have identified indications of instability in the Template authoring flow. Users may encounter intermittent errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
Jun 8, 22:12 UTC
Monitoring - We have successfully deployed a fix for all the regions and we are currently monitoring the situation.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 20:05 UTC
Update - We have successfully deployed a fix for the Europe region and are currently monitoring the situation.
We continue to work on implementing a fix for the remaining regions.

We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 19:54 UTC
Update - We are continuing to work on a fix for this issue.
Jun 8, 18:17 UTC
Update - We are continuing to work on a fix for this issue.
Jun 8, 17:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 15:54 UTC
Investigating - We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.

Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible.

We will continue to provide updates as new information becomes available.
Jun 6, 07:45 UTC
SmartSync Cloud Service, Partial Outage for Europe users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 8, 13:51 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 8, 13:30 UTC
Investigating - We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 8, 13:24 UTC
Jun 7, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - All Regions
Completed - The scheduled maintenance has been completed.
Jun 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 UTC
Scheduled - Scheduled - Please note that we will perform a maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)

Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 5, 20:08 UTC
Jun 6, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Jun 6, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jun 6, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 6, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:01 UTC
Jun 5, 2026
Caseware Cloud Service Maintenance Notification Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
May 27, 20:10 UTC
Jun 4, 2026
Caseware Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
May 27, 19:57 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 3, 15:29 UTC
← Incident History Powered by Atlassian Statuspage