All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 8 (Germany).

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jun 14, 18:00 UTC
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 18:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:03 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-03 for region AP.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 11, 17:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in US 1 / US 2 / US 3 / US 4.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Jun 8, 16:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Canada 1 / Canada 2.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Jun 8, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-12 for region US 1 / US 2 / US 3 / US 4.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jun 8, 16:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-12 for region Canada 1 / Canada 2.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jun 8, 16:25 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in United Kingdom 1 / United Kingdom 2 / United Kingdom 3 / United Kingdom 4 / United Kingdom 5.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Jun 8, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Europe 1 / Europe 2 / Europe 3 (Africa) / Europe 4 (Africa) / Europe 5 (Netherlands) / Europe 6 (Africa) / Europe 7 (Netherlands) / Europe 8 (Germany) / Europe 9 (Netherlands) / Europe 10 / Europe 11.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Jun 8, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-12 for region United Kingdom 1 / United Kingdom 2 / United Kingdom 3 / United Kingdom 4 / United Kingdom 5.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jun 8, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-12 for regions Europe 1 / Europe 2 / Europe 3 (Africa) / Europe 4 (Africa) / Europe 5 (Netherlands) / Europe 6 (Africa) / Europe 7 (Netherlands) / Europe 8 (Germany) / Europe 9 (Netherlands) / Europe 10 / Europe 11.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jun 8, 16:21 UTC
Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:00 UTC
Scheduled - We will be performing scheduled maintenance to the File Service Servers in Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3.

Expected Impact: During this maintenance SmartSync Cloud Service file conversion may be unavailable intermittently. All other CaseWare Cloud services are expected to be available during this maintenance.
Jun 8, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-12 for the regions Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jun 8, 16:07 UTC
Resolved - The Netherlands SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.

We thank you for your patience and understanding during the service disruption.
Jun 10, 08:10 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Netherlands.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 10, 07:50 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Netherlands. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Jun 10, 07:23 UTC
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.