All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 05:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 04:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 23, 04:00 UTC
Jan 22, 2021
Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions Europe 5 (Netherlands) / Europe 7 (Netherlands).

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 21, 14:51 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in regions US 1 / US 2.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 21, 14:34 UTC
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 05:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:06 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 21, 04:04 UTC
Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-9 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jan 18, 22:14 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-9 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jan 18, 22:13 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-9 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jan 18, 22:08 UTC
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics to DA-9 for region AP.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: During this period, you may experience that some Data Analytics microservices will be unavailable during this update and there may be service interruptions.
Jan 18, 19:49 UTC
Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-12 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 18, 14:49 UTC
Resolved - The Netherlands SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.

We thank you for your patience and understanding during the service disruption.
Jan 18, 13:50 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Netherlands.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 18, 13:30 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Netherlands. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Jan 18, 12:35 UTC
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - The Europe/UK CaseWare Cloud Service has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Jan 15, 23:52 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in Europe/UK
.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 15, 23:37 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in Europe/UK.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Jan 15, 22:37 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in Europe/UK. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Jan 15, 21:37 UTC
Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for Europe 1 / 2 / 10 / 11.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:20 UTC
Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 22:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for region Europe 3 / 4 / 6.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:27 UTC
Resolved - The Netherlands CaseWare Cloud Service has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Jan 14, 14:02 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in the Netherlands.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 14, 13:40 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the Netherlands.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Jan 14, 13:12 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the Netherlands. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Jan 14, 12:13 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for the United States region.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:39 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 06:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 05:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for the Canada region.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:35 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for the EU Netherlands and Germany servers.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for the United Kingdom region.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 20:30 UTC
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 11:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service for the AP region.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jan 8, 19:54 UTC
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.