All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2022

No incidents reported today.

May 28, 2022

No incidents reported.

May 27, 2022
CaseWare Cloud Service Upgrade Notification ( Canada 1 )
Completed - The scheduled maintenance has been completed.
May 27, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for region Canada 1.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window for a short period

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 26, 15:53 UTC
May 26, 2022
CaseWare Cloud Service Upgrade Notification ( Europe 9 - Netherlands )
Completed - The scheduled maintenance has been completed.
May 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for region Europe 9 - Netherlands.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 26, 15:43 UTC
CaseWare Cloud Service Upgrade Notification ( Europe )
Completed - The scheduled maintenance has been completed.
May 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for Europe

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 18, 20:09 UTC
CaseWare Cloud Service Upgrade Notification ( Europe (Germany & Netherlands) )
Completed - The scheduled maintenance has been completed.
May 26, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for Europe (Germany & Netherlands)

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 18, 20:07 UTC
May 25, 2022
CaseWare Cloud Service Upgrade Notification ( Europe (Africa) )
Completed - The scheduled maintenance has been completed.
May 25, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:15 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for Europe (Africa).

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 18, 11:58 UTC
CaseWare Cloud Service Upgrade Notification ( United Kingdom )
Completed - The scheduled maintenance has been completed.
May 25, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.3 for United Kingdom.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
May 18, 11:55 UTC
May 24, 2022
May 23, 2022
SmartSync Cloud Service Degraded Performance for Users in US
Resolved - This incident has been resolved.
May 23, 20:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 19:46 UTC
Investigating - We are currently experiencing a service disruption of our SmartSync Cloud Service in the US region.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
May 23, 19:34 UTC
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

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