All Systems Operational
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Caseware Cloud Service Maintenance Notification Europe (United Kingdom and Africa) Oct 17, 2024 21:00 - Oct 18, 2024 01:00 UTC
Please be aware that we will be performing scheduled maintenance to the Caseware Cloud Service in the Europe (United Kingdom and Africa) region, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The hours of the maintenance window is a consolidated time of all the servers in the Europe (United Kingdom and Africa) region. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.
For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.
Posted on Oct 10, 2024 - 23:19 UTC
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Caseware Cloud Service Emergency Maintenance Notification for United States
Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 UTC
Scheduled - Please note that we will perform emergency maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 10, 23:41 UTC
Oct 10, 2024
Caseware Cloud Service Emergency Maintenance Notification for Canada
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 UTC
Scheduled - Please note that we will perform emergency maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 9, 19:32 UTC
Oct 9, 2024

No incidents reported.

Oct 8, 2024
Caseware Cloud Service Emergency Maintenance Notification for United States
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC
Scheduled - Please note that we will perform emergency maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 7, 16:23 UTC
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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