All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2022

No incidents reported today.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 9 - Netherlands.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Sep 22, 18:32 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region United Kingdom 2.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window. .

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Sep 19, 21:14 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 UTC
Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Canada.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Sep 15, 19:54 UTC
Sep 15, 2022
Resolved - The Canada SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.

Sep 15, 20:20 UTC
Update - SE Platform has resumed normal activity in the Canada region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Sep 15, 20:14 UTC
Monitoring - Maintenance has scheduled and the Canada SE Platform is still facing the issue .
We are actively monitoring our systems . We will continue to provide updates as necessary.
The required maintenance has been scheduled and details can be found here:
https://status.casewarecloud.com/incidents/bspnbzdxxjkw
We will provide further updates once the outage has been resolved.

Sep 15, 19:14 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in the Canada region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.

Sep 15, 18:23 UTC
Sep 14, 2022

No incidents reported.