All Systems Operational
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacific, United States, Canada and Europe region(s), Production environment.

Expected Impact: The Cloud services will be unavailable. The primary services affected are Caseware Cloud Service, Cloud-based Engagement Solutions, SmartSync Services, Sherlock & Working Papers.

The hours of maintenance window is a consolidated time of all the servers in the Asia Pacific, United States, Canada and Europe region(s), hence it will not be a complete service outage for the entire scheduled time for individual regions.

Posted on Feb 13, 2025 - 19:50 UTC
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025
Resolved - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 14, 04:30 UTC
Monitoring - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Feb 14, 04:16 UTC
Identified - The source of the Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform Major Outage has been identified and we have found a potential solution.
Feb 14, 04:12 UTC
Investigating - We are experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 14, 04:07 UTC
Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Feb 10, 16:03 UTC
Feb 10, 2025
Completed - The scheduled maintenance has been completed.
Feb 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Jan 27, 18:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Feb 10, 16:00 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 6, 19:38 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Feb 6, 19:26 UTC
Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Feb 6, 18:59 UTC
Update - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Feb 6, 18:01 UTC
Identified - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Feb 6, 17:06 UTC
Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 6, 17:02 UTC
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 6, 19:04 UTC
Monitoring - Smart Sync Cloud Service in the US region has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Feb 6, 18:45 UTC
Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 6, 18:27 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 06:16 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 6, 06:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 UTC
Update - Cloud-based Engagement Solutions, SmartSync Cloud Service, Data Analytics Platform and Sherlock would be unavailable.
Feb 6, 04:07 UTC
Update - Cloud-based Engagement Solutions, SmartSync Cloud Service, Data Analytics Platform and Sherlock would be unavailable.
Feb 6, 05:00 UTC
Update - Cloud-based Engagement Solutions, SmartSync Cloud Service, Data Analytics Platform and Sherlock would be unavailable.
Feb 6, 04:00 UTC
Scheduled - Cloud-based Engagement Solutions, SmartSync Cloud Service, Data Analytics Platform and Sherlock would be unavailable.
Feb 6, 03:36 UTC
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 6, 04:09 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Feb 6, 03:56 UTC
Identified - The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
Feb 6, 03:52 UTC
Investigating - We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 6, 02:43 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Jan 27, 18:33 UTC
Resolved - Data Analytics Platform monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 6, 02:37 UTC
Investigating - We are experiencing a Partial Outage of our Data Analytics Platform in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 6, 02:22 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 16:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Jan 27, 18:22 UTC
Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Feb 4, 07:49 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Feb 4, 07:37 UTC
Investigating - We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Feb 4, 07:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.

Feb 3, 20:03 UTC
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.