Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Dec 5, 21:09 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Dec 5, 20:46 UTC
Update -
The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 20:21 UTC
Update -
The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 19:19 UTC
Update -
The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 18:12 UTC
Update -
The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 17:06 UTC
Update -
The cause of the partial outage in the Cloud-based Engagement Solutions related to errors during custom template migration has been identified. We are still currently working on a potential solution.
Dec 5, 16:08 UTC
Update -
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on a potential solution.
Dec 5, 15:19 UTC
Update -
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and still working on the potential solution that we found.
Dec 5, 14:13 UTC
Update -
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Dec 5, 13:16 UTC
Identified -
The source of the Cloud-based Engagement Solutions partial outage has been identified and we have found a potential solution.
Dec 5, 12:19 UTC
Investigating -
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Dec 5, 11:18 UTC