All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region United Kingdom.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours 15 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Posted on Nov 20, 2022 - 00:43 UTC
We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in Asia Pacific.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Posted on Dec 04, 2022 - 23:20 UTC
We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the region United Kingdom/Europe.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Posted on Dec 04, 2022 - 23:24 UTC
We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the region Canada/United States.

Expected Impact: All SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Posted on Dec 04, 2022 - 23:25 UTC
Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:00 UTC
Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Asia Pacific.

Expected Impact: All CaseWare Cloud services will be intermittently unavailable for a short period.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Dec 1, 20:15 UTC
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:02 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Canada/United States.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded

Nov 24, 22:20 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Europe/United Kingdom.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded

Nov 24, 22:21 UTC
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 15:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Data Analytics Infrastructure for region Asia Pacific.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: The following services will be unavailable during the maintenance window:

Imports: Ability to import transactions and trial balances.
Transactions: Ability to view the transactions from SE
Envision: Ability to query and aggregate transaction data
Notebooks: Ability to view/run Notebooks against the data uploaded

Nov 24, 22:18 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 01:31 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe .

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 30 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 20, 01:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 25, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe (Africa).

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 30 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 20, 01:33 UTC
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 15:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Asia Pacific.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 20, 01:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:16 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Canada.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 3 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 20, 00:52 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 07:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region United States.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours 15 minutes is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 20, 00:49 UTC
Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 32.1 through a patch for region Europe (Netherlands & Germany).

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: The total maintenance of 4 hours is collectively for all servers in the region. For an individual firm, CaseWare Cloud will be unavailable only for a short period of time between 3 to 15 mins only.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.

Nov 18, 14:47 UTC
Nov 22, 2022
Nov 21, 2022

No incidents reported.