All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific May 30, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 22, 2026 - 06:03 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe May 30, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 22, 2026 - 06:02 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - All Regions May 31, 2026 00:00-04:00 UTC

Please note that we will perform a short maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)

Expected Impact: Some features of Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will remain available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Posted on May 28, 2026 - 19:21 UTC

Caseware Cloud Service Maintenance Notification Asia Pacific Jun 2, 2026 15:00-16:30 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on May 26, 2026 - 18:02 UTC

Caseware Cloud Service Maintenance Notification Europe Jun 4, 2026 20:00-23:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on May 27, 2026 - 19:57 UTC

Caseware Cloud Service Maintenance Notification Canada and United States Jun 5, 2026 04:00-06:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on May 27, 2026 - 20:10 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Jun 6, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 29, 2026 - 06:01 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Jun 6, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 29, 2026 - 06:03 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Jun 6, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 29, 2026 - 06:02 UTC
May 30, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 30, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:00 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 30, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:11 UTC
May 29, 2026
Cloud-based Engagement Solutions, Degraded Performance for Europe, United States users
Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
May 29, 20:04 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 29, 18:51 UTC
Identified - The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
May 29, 18:15 UTC
Update - This issue only impacts scenarios involving firm authoring. Our teams are working to execute the corrective actions. An update will be provided within 30 minutes.
May 29, 17:44 UTC
Investigating - We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 29, 17:28 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 29, 03:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 29, 01:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
May 28, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Agent Platform Service (AiDA), Degraded Performance for United States users
Resolved - This incident has been resolved.
May 28, 02:53 UTC
Monitoring - A fix has been implemented, and we are monitoring the results.
May 28, 02:48 UTC
Update - We are continuing to investigate this issue.
May 28, 02:27 UTC
Investigating - We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 28, 01:20 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
May 27, 2026
Agent Platform Service (AiDA), Degraded Performance for United States users
Resolved - This incident has been resolved.
May 27, 17:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 17:02 UTC
Update - We are continuing to investigate this issue.
May 27, 16:14 UTC
Update - We are continuing to investigate this issue.
May 27, 15:10 UTC
Investigating - We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 27, 13:50 UTC
Caseware Cloud Service Maintenance Notification - Canada and United States
Completed - The scheduled maintenance has been completed.
May 27, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware Cloud and Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
May 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 25, 17:21 UTC
Caseware Cloud Service Maintenance Notification - Europe
Completed - The scheduled maintenance has been completed.
May 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware Cloud and Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.

Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:07 UTC
May 26, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
May 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:01 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 25, 16:30 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 26, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
May 25, 16:27 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
May 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 25, 17:11 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 23, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 15, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 23, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 15, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 23, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 15, 06:00 UTC
May 22, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 19, 17:01 UTC
May 21, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 19, 16:54 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 19, 17:07 UTC
May 20, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
May 20, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 20, 16:48 UTC
May 19, 2026

No incidents reported.

May 18, 2026
Caseware.com site, Major Outage for all users
Resolved - This incident has been resolved.
May 18, 14:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 14:10 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 14:08 UTC
Investigating - We are experiencing a Major Outage of our Caseware.com site, with limited impact to users accessing the website.
Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 18, 13:57 UTC
May 17, 2026

No incidents reported.

May 16, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 16, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 8, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 16, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 8, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 16, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 8, 06:00 UTC
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