Minor Service Outage

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Partial Outage
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Data Analytics Platform Partial Outage
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States May 16, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 08, 2026 - 06:00 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific May 16, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 08, 2026 - 06:03 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe May 16, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 08, 2026 - 06:02 UTC
May 10, 2026

No incidents reported today.

May 9, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 9, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 1, 07:30 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 9, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 1, 07:31 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 9, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 1, 07:29 UTC
Partial service disruption with the delivery of (2FA) SMS messages for Caseware Cloud users in Europe.
Resolved - This incident has been resolved.
May 9, 04:30 UTC
Monitoring - Our downstream providers have advised that service stability continues to improve. A small number of users on both KPN and Vodafone networks have now successfully tested and are receiving the required codes as expected.

At this time, our teams will continue validating with additional users to confirm the issue has been fully resolved. We also remain in a monitoring phase and are closely tracking the situation for any residual impact.

We will continue to share further updates as more information becomes available.

Thank you for your continued patience and understanding.
May 8, 16:46 UTC
Identified - "Our downstream providers have confirmed that most of the traffic should be restored by now, but they're still working towards the complete resolution related to KPN and Vodafone.

Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.

Thank you for your continued patience and understanding while this Monitoring is ongoing."
May 8, 13:47 UTC
Investigating - Our downstream providers have confirmed that most of the traffic should be restored by now, but they're still working towards the complete resolution related to KPN and Vodafone.

Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.

Thank you for your continued patience and understanding while this Monitoring is ongoing.
May 8, 12:35 UTC
Identified - Our downstream providers have confirmed they identified an issue impacting one of their provider data centers, which caused a loss of connectivity to all partner‑hosted infrastructure at that location. This triggered an incident with broad, global impact across SMS‑dependent services.

As a result of mitigations already applied, significant recovery has been observed across previously affected regions, and the majority of impacted traffic has now been restored. However, full restoration is still in progress, and our providers remain closely engaged with their third‑party partners to complete recovery efforts.

Our teams will continue sharing updates as soon as new, confirmed information becomes available.

Thank you for your continued patience and understanding while this issue is being resolved.
May 8, 04:09 UTC
Update - We’re still awaiting further updates from AWS and continue to actively monitor the situation. At this time, AWS is working closely with an impacted third-party data center provider following a fire incident at a NorthC data center in Almere, Netherlands, which aligns with the timing of the service disruption and may be contributing to the current impact on SMS delivery.

Early indications suggest that restoration efforts may take additional time, as infrastructure at the affected data center is being actively assessed and recovery work is ongoing, including overnight efforts as communicated by NorthC.

Our teams remain fully engaged and are closely tracking progress alongside AWS. We will share updates as soon as new, confirmed information becomes available.

Thank you for your continued patience and understanding while this issue is being investigated and resolved.
May 7, 23:30 UTC
Update - We're still waiting for updates from AWS, but we're actively monitoring the situation. AWS continues to work closely with the relevant third-party teams as they continue working toward resolution.

Our teams remain engaged in tracking progress and will provide updates as soon as new information becomes available.

Thank you for your continued patience and understanding while this investigation is ongoing.
May 7, 22:10 UTC
Update - We're still waiting for updates from AWS, but we're actively monitoring the situation. AWS continues to work closely with the relevant third-party teams as they continue working toward resolution.

Our teams remain engaged in tracking progress and will provide updates as soon as new information becomes available.

Thank you for your continued patience and understanding while this investigation is ongoing.
May 7, 19:43 UTC
Update - The issue remains under active investigation with AWS and their downstream providers. We have been informed that they are closely engaged with the relevant third-party teams as they continue working toward resolution.

Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.

Thank you for your continued patience and understanding while this investigation is ongoing.
May 7, 18:01 UTC
Update - The issue has been escalated to AWS Support for further investigation and analysis. Our teams are actively engaged with AWS and closely monitoring progress toward resolution. We will continue to provide updates as additional information becomes available.
May 7, 15:02 UTC
Update - We are continuing to investigate this issue.
May 7, 10:25 UTC
Update - We are continuing to investigate this issue.
May 7, 08:51 UTC
Update - We are continuing to investigate this issue.
May 7, 08:14 UTC
Investigating - We are currently experiencing a partial service disruption with the delivery of two-factor authentication (2FA) SMS messages for Caseware Cloud users in Europe. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
May 7, 08:08 UTC
May 8, 2026
May 7, 2026
May 6, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
May 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 5, 18:15 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
May 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 04:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 4, 15:01 UTC
May 5, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 5, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:15 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
May 5, 15:00 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 2, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 24, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 2, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 24, 06:04 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 2, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 24, 06:01 UTC
Caseware Cloud Service Maintenance Notification Canada and United States
Completed - The scheduled maintenance has been completed.
May 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 02:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Apr 28, 19:58 UTC
May 1, 2026
Caseware Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
May 1, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Apr 28, 19:54 UTC
Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
May 1, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:50 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
May 28, 19:51 UTC
Apr 30, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Apr 30, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Apr 29, 20:08 UTC
Apr 29, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
Apr 29, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:01 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Apr 29, 17:00 UTC
Apr 28, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Apr 28, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 04:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Apr 27, 20:41 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

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