CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CaseWare Cloud Service Upgrade Notification - Asia Pacific 2 Apr 1, 10:30-17:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 14:38 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Mar 19, 14:12 UTC

Past Incidents

Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

CaseWare Cloud Service Maintenance Notification - US (all)

Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 UTC

Scheduled - Please be advised of an upcoming scheduled downtime where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:50 UTC

CaseWare Cloud Service Maintenance Notification - CA (all)

Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 UTC

Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:49 UTC

CaseWare Cloud Service Maintenance Notification - UK (all)

Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC

Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:30 UTC

Mar 18, 2019

CaseWare Cloud Service Maintenance Notification - EU (all)

Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 UTC

Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:30 UTC

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

CaseWare Cloud and Smartsync Cloud Service Issue Identified For Customers

Resolved - The issue has been identified and the service is being restored.
Mar 9, 15:05 UTC

Update - We are continuing to monitor for any further issues.
Mar 9, 08:31 UTC

Update - We are continuing to monitor for any further issues.
Mar 9, 07:15 UTC

Monitoring - Services have been restored to all users. We will continue monitoring the situation.
Mar 9, 04:25 UTC

Update - We continue to restore services for the remaining few customers and investigate the issue.
Mar 9, 04:02 UTC

Update - We have restored services for the majority of users and continue to investigate the issue.
Mar 9, 02:56 UTC

Investigating - An issue has been detected by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Mar 9, 00:53 UTC

Mar 8, 2019

CaseWare Cloud and Smartsync Cloud Service Issue Identified For Customers

Resolved - This incident has been resolved.
Mar 8, 22:31 UTC

CaseWare Cloud Service Maintenance - AP (all)

Completed - The scheduled maintenance has been completed.
Mar 8, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 12:00 UTC

Scheduled - CaseWare will be conducting scheduled maintenance on Friday, March 8, 2019, 12:00 p.m. to 9:00 p.m. UTC.

We will be using this time to better align our infrastructure to improve overall service.
During this time, CaseWare Cloud may be unavailable for up to one hour. We apologize for any inconvenience.
We recommend that you save your work prior to the start of the update period.
Mar 1, 15:54 UTC

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