All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 6, 14:58 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 6, 15:01 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 7, 15:07 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 7, 15:09 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 8, 14:49 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 5 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jun 30, 15:11 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 9, 14:07 UTC
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 15:09 UTC
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 4 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 15:06 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Canada 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:37 UTC
Jul 7, 2020
Completed - The scheduled maintenance has been completed.
Jul 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:32 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Canada 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:46 UTC
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Jul 6, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 15:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:35 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:30 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 8 (Germany) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 25, 14:19 UTC
Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 6 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 25, 14:15 UTC
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 4 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 23, 19:46 UTC
Jun 30, 2020
Resolved - The South Africa CaseWare Cloud Service has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Jun 30, 14:15 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in South Africa.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 13:56 UTC
Update - We are currently working on a potential solution for the CaseWare Cloud Service partial outage affecting South Africa.

We will provide an update by 3PM UTC.
Jun 30, 12:51 UTC
Identified - The source of the CaseWare Cloud Service partial outage affecting the South Africa region has been identified and we have found a potential solution.
We will provide further updates once the outage has been resolved.
Jun 30, 11:53 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the South Africa region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Jun 30, 10:48 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the South Africa region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Jun 30, 09:48 UTC
Resolved - The Europe 3 (Africa) SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Jun 30, 11:36 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Europe 3 (Africa) region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 11:03 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 3 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
Jun 30, 10:29 UTC
Resolved - The Europe 6 (Africa) SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Jun 30, 09:54 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Europe 6 (Africa) region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 09:04 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 6 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
Jun 30, 08:14 UTC
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 3 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 22, 15:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on SmartSync Cloud Service for our Europe 6 servers.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 24, 18:50 UTC
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.