All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
CaseWare SmartSync Server Issue Identified for Users in Europe 6
Resolved - This incident has been resolved. SmartSync Server services are fully operational.
Aug 15, 13:53 UTC
Update - Please note that service is now restored. The incident response team is investigating the root cause. An update will be communicated once available. We thank you for your patience and understanding.
Aug 15, 13:39 UTC
Update - We are still working on restoring the service and will provide a further update once available.
Aug 15, 11:44 UTC
Update - Emergency maintenance has been scheduled to be performed immediately. CaseWare SmartSync Server will be unavailable during this time. We apologize for any inconvenience.
Aug 15, 11:06 UTC
Update - We are continuing to investigate the issue. An update will be provided once available.
Aug 15, 09:53 UTC
Investigating - A potential issue has been reported. This may impact the SmartSync Server Service in the Europe 6 region. Investigation is underway.
Aug 15, 08:29 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019
SmartSync Cloud Service Maintenance Notification (EU)
Completed - The scheduled maintenance has been completed.
Aug 13, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the SmartSync Cloud Service. Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 13, 17:32 UTC
SmartSync Cloud Service Maintenance Notification (US)
Completed - The scheduled maintenance has been completed.
Aug 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to the SmartSync Cloud Service. Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 8, 18:03 UTC
Aug 12, 2019
SmartSync Cloud Service Maintenance Notification (EU)
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:04 UTC
Scheduled - We will be performing scheduled maintenance to the SmartSync Cloud Service. Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 8, 18:02 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
SmartSync Cloud Service Maintenance Notification (AP)
Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:00 UTC
Scheduled - We will be performing scheduled maintenance to the SmartSync Cloud Service. Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 8, 18:00 UTC
SE Platform Upgrade (US)
Completed - The scheduled maintenance has been completed.
Aug 9, 03:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 UTC
Scheduled - We will be performing scheduled maintenance on the SE Platform.

When: Friday, August 9 00:00 - 02:00 UTC

System(s) Affected: CaseWare SE Platform

Expected Impact: SE platform and CaseWare Cloud services may experience interruptions during the maintenance window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 8, 13:50 UTC
Aug 8, 2019

No incidents reported.

Aug 7, 2019
SmartSync Cloud Service Maintenance Notification (CA)
Completed - The scheduled maintenance has been completed.
Aug 7, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:01 UTC
Scheduled - We will be performing scheduled maintenance to the SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Aug 6, 21:25 UTC
Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

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