All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SmartSync Cloud Service Upgrade Notification (Asia Pacific 1/Asia Pacific 2/Asia Pacific 3) Jan 27, 16:00-17:00 UTC
We will be performing scheduled maintenance to upgrade SmartSync Cloud Service to 2020.01.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. Working Papers users can continue to work on their SmartSync files offline.
Posted on Jan 20, 20:57 UTC
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
CaseWare Cloud Service Maintenance Notification - Europe 3 (Africa)
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 3 server which services our African clients. This maintenance will not impact any clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jan 14, 20:53 UTC
Jan 15, 2020
CaseWare Cloud Service Maintenance Notification - Europe 3 (Africa)
Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 3 server which services our African clients. This maintenance will not impact any clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jan 14, 20:52 UTC
Jan 14, 2020
CaseWare Cloud Service Maintenance Notification - Europe 7 (UK)
Completed - The scheduled maintenance has been completed.
Jan 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 7 server which services our clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jan 6, 17:21 UTC
Jan 13, 2020
CaseWare Cloud Service Maintenance Notification - Europe 7 (UK)
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 7 server which services our clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jan 6, 17:20 UTC
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

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