All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CaseWare Cloud Service Maintenance Notification - Asia Pacific 1 May 26, 15:00-22:00 UTC
We will be performing maintenance on our Asia Pacific 1 server in order to upgrade our existing infrastructure.

Expected Impact: During this period all CaseWare Cloud services will be unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on May 25, 18:14 UTC
CaseWare Cloud Service Maintenance Notification - Europe 5 (Netherlands) May 26, 21:00 - May 27, 04:00 UTC
We will be performing maintenance on our Europe 5 (Netherlands) server in order to upgrade our existing infrastructure.

Expected Impact: During this period all CaseWare Cloud services will be unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on May 25, 18:19 UTC
CaseWare Cloud Service Maintenance Notification - Asia Pacific 2 May 27, 15:00-22:00 UTC
We will be performing maintenance on our Asia Pacific 2 server in order to upgrade our existing infrastructure.

Expected Impact: During this period all CaseWare Cloud services will be unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on May 25, 18:19 UTC
SmartSync Cloud Service Maintenance Notification - UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 1) May 27, 21:00 - May 28, 04:00 UTC
We will be performing maintenance on our United Kingdom 1 server which services the UK, Channel Islands, the Isle of Man and the Republic of Ireland server in order to upgrade our existing infrastructure.

Expected Impact: During this period all CaseWare Cloud services will be unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on May 25, 18:24 UTC
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
CaseWare Cloud Service Maintenance Notification - AP 3
Completed - The scheduled maintenance has been completed.
May 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 UTC
Scheduled - We will be performing maintenance on our AP 3 server in order to upgrade our existing infrastructure.

Expected Impact: During this period all CaseWare Cloud services will be unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 21, 20:56 UTC
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
SmartSync Cloud Service Partial Outage for Users in United Kingdom 1
Resolved - The United Kingdom 1 SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
May 18, 14:54 UTC
Update - We continue to investigate the partial outage of our SmartSync Cloud Service in the United Kingdom 1 region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
May 18, 13:57 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the United Kingdom 1 region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
May 18, 13:47 UTC
May 17, 2020

No incidents reported.

May 16, 2020
SmartSync Cloud Service Maintenance Notification - US 1/US 2/US 3
Completed - The scheduled maintenance has been completed.
May 16, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:01 UTC
Scheduled - We will be performing maintenance on SmartSync Cloud Service for our US 1/2/3 servers.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 15, 20:29 UTC
May 15, 2020
SmartSync Cloud Service Maintenance Notification - UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 1/United Kingdom 2/United Kingom 3)
Completed - The scheduled maintenance has been completed.
May 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 UTC
Scheduled - We will be performing maintenance on SmartSync Cloud Service for our United Kingdom 1/2/3 servers which services the UK, Channel Islands, the Isle of Man and the Republic of Ireland.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 15, 20:28 UTC
SmartSync Cloud Service Maintenance Notification - Europe 1/Europe 2/Europe 8 (Germany)
Completed - The scheduled maintenance has been completed.
May 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 UTC
Scheduled - We will be performing maintenance on SmartSync Cloud Service for our Europe 1/2/8 servers.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 15, 20:27 UTC
SmartSync Cloud Service Maintenance Notification - Asia Pacific 1/Asia Pacific 2/Asia Pacific 3
Completed - The scheduled maintenance has been completed.
May 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 UTC
Scheduled - We will be performing maintenance on SmartSync Cloud Service for our Asia Pacific 1/2/3 servers.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 15, 20:27 UTC
May 14, 2020
CaseWare Cloud Service Upgrade Notification (Asia Pacific 3)
Completed - This deployment has been delayed until further notice.
May 14, 21:34 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
May 11, 14:14 UTC
May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

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