All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CaseWare Cloud Service Upgrade Notification (US 1) Jun 26, 00:00-08:00 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 14, 15:16 UTC
CaseWare Cloud Service Upgrade Notification (Asia Pacific 2) Jun 26, 14:00-17:30 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 19, 14:08 UTC
CaseWare Cloud Service Upgrade Notification (US 3) Jun 27, 05:00-12:30 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 14, 15:12 UTC
CaseWare Cloud Service Upgrade Notification (Asia Pacific 1) Jun 27, 14:00-21:45 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 20, 14:50 UTC
CaseWare Cloud Service Upgrade Notification (Asia Pacific 3) Jun 28, 10:30-15:45 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 21, 15:12 UTC
CaseWare Cloud Service Upgrade Notification (Europe 5 (Netherlands)) Jul 2, 20:00 - Jul 3, 04:00 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Jun 25, 14:32 UTC
Past Incidents
Jun 25, 2019
CaseWare Cloud Service Upgrade Notification (US2)
Completed - The scheduled maintenance has been completed.
Jun 25, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 17, 13:55 UTC
Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019
CaseWare Cloud Service Upgrade Notification (Canada)
Completed - The scheduled maintenance has been completed.
Jun 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 01:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 20, 21:14 UTC
Jun 21, 2019
CaseWare SmartSync Server issue identified for users in Canada 1 region
Resolved - This incident has been resolved.
Jun 21, 21:24 UTC
Update - The response team is working on an emergency restart, the process may take up to 20 minuets. During this period the service may be slow or unavailable. We appreciate your patience during this period.
Jun 21, 21:15 UTC
Investigating - An issue had been reported and the response team is actively investigating the issue now. During this period, users may experience slow performance. We apologize for the inconvenience and will provide an update shortly
Jun 21, 21:08 UTC
Jun 20, 2019
CaseWare SmartSync Server and Cloud Issue Identified for Users in Canada 1
Resolved - After monitoring the changes after the emergency maintenance took place at 3:00 AM (UTC) on 20/June/2019. We would like to inform you that this incident has been resolved. We thank you for your patience and understanding during the incident.
Jun 20, 21:28 UTC
Update - Emergency maintenance is complete. We are actively monitoring the systems after the fix and will continue to provide updates.
Jun 20, 13:54 UTC
Update - The source of the problem has been identified. Emergency maintenance has been scheduled to be performed at 3:00 AM (UTC) on 20/June/2019 and is expected to take 4 hours. Users in Canada may experience slow performance during this time. We apologize for any inconvenience.
Jun 19, 17:48 UTC
Update - The response team is now preparing for emergency maintenance. The timeline will be communicated when available.
Jun 18, 21:07 UTC
Monitoring - CaseWare SmartSync Server & Cloud Service has resumed. We are actively monitoring the systems and will continue to provide updates.
Jun 18, 17:33 UTC
Update - Emergency restart is underway, the maintenance is expected to take up to 20 minutes. During this period, SmartSync Server & Cloud Service in the Canada 1 region will be unavailable. We apologize for the inconvenience. An update will be provided once available.
Jun 18, 17:04 UTC
Identified - We are currently experiencing a service disruption for SmartSync Server in the Canada 1 region. Our incident response team is working to implement a solution. An update will be provided once available.
Jun 18, 16:54 UTC
Update - We are continuing to monitor for any further issues.
Jun 18, 14:32 UTC
Update - CaseWare Cloud & SmartSync Server in Canada 1 are operational but users may still experience slow performance. Our incident response team is actively working to identify the root cause and implement a solution. An update will be provided when available.
Jun 17, 19:48 UTC
Monitoring - An emergency restart is completed. SmartSync Server & Cloud service has resumed but potential performance degradation continues to be a possibility. We are actively monitoring the systems and will continue to provide updates.
Jun 17, 17:03 UTC
Update - We are currently experiencing a service disruption for SmartSync Server & Cloud in the Canada 1 region. Our incident response team is working to identify the root cause and implement a solution. Before action is taken, users might experience slow performance or unable to access the server. Please accept our apology and an update will be provided once available.
Jun 17, 16:39 UTC
Update - We are continuing to investigate this issue.
Jun 17, 16:06 UTC
Investigating - A potential issue has been reported. This may impact the SmartSync Server & Cloud Service in the Canada 1 region. Investigation is underway.
Jun 17, 15:51 UTC
CaseWare SE Platform Issue Identified for Users in UK
Resolved - The hotfix has been deployed to resolve the issue. We are monitoring and preparing a list of identified impacted engagement to communicate with users. If you believe your engagement is still not accessible, please contact our support and the response team will investigate immediately. We thank you for your patience and understanding during the incident.
Jun 20, 20:09 UTC
Update - We are continuing to monitor for any further issues.
Jun 20, 14:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 14:09 UTC
Identified - Please be aware that emergency maintenance has been scheduled to be performed at 1:00 AM (UTC) on 20/June/2019. An update will be provided once available.
Jun 19, 22:38 UTC
Investigating - The issue of some SE Engagement being inaccessible has been reported. The investigation is underway. An update will be provided once available.
Jun 19, 14:48 UTC
CaseWare Cloud Service Upgrade Notification (Canada 2)
Completed - The scheduled maintenance has been completed.
Jun 20, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 04:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 20, 00:57 UTC
CaseWare Cloud Service Upgrade Notification (Canada 1)
Completed - The scheduled maintenance has been completed.
Jun 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 20, 00:56 UTC
SE Platform Maintenance (AP)
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:01 UTC
Scheduled - We will be performing Emergency maintenance on the SE Platform.

System(s) Affected: CaseWare SE Platform

Expected Impact: SE platform services may experience interruptions during the maintenance window.
Jun 19, 21:47 UTC
Jun 19, 2019
CaseWare Cloud Maintenance Notification - US (all)
Completed - The scheduled maintenance has been completed.
Jun 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:01 UTC
Scheduled - We will be performing scheduled maintenance on the CaseWare Cloud Service.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 17, 20:56 UTC
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
CaseWare Cloud Service Upgrade Notification (Canada 2)
Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 6, 20:45 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 6, 20:44 UTC
Jun 13, 2019
CaseWare SmartSync Server & Cloud Issue Identified for Users in Canada 1
Resolved - This incident has been resolved. We thank you for your patience and understanding during the incident.
Jun 13, 17:31 UTC
Monitoring - SmartSync Server & Cloud service has resumed but potential performance degradation continues to be a possibility. Our incident response team is working to identify the root cause and implement a solution. An update will be provided once available.
Jun 13, 16:32 UTC
Update - Emergency maintenance is now completed. SmartSync Server & Cloud in the Canada 1 & Canada 2 region is now resumed. Our incident response team is working to identify the root cause and implement a solution. An update will be provided once available.
Jun 13, 15:54 UTC
Update - The emergency maintenance has been scheduled to be performed immediately and is expected to take 20 minutes. CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience.
Jun 13, 15:36 UTC
Update - We are currently experiencing a service disruption for SmartSync Server & Cloud in the Canada 1 region. Our incident response team is working to identify the root cause and implement a solution. An update will be provided once available.
Jun 13, 15:16 UTC
Investigating - A potential issue has been reported. This may impact the SmartSync Server Service in the Canada 1 region. The investigation is underway.
Jun 13, 15:05 UTC
CaseWare Cloud Service Upgrade Notification (Canada 1)
Completed - The scheduled maintenance has been completed.
Jun 13, 05:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 5, 15:03 UTC
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

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