All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP)   ? Operational
SmartSync Cloud Service (AP)   ? Operational
SE Platform (AP)   Operational
United States (US) Operational
CaseWare Cloud Service (US)   ? Operational
SmartSync Cloud Service (US)   ? Operational
SE Platform (US)   Operational
Europe (EU) Operational
CaseWare Cloud Service (EU)   ? Operational
SmartSync Cloud Service (EU)   ? Operational
SE Platform (EU)   Operational
Canada (CA) Operational
CaseWare Cloud Service (CA)   Operational
SmartSync Cloud Service (CA)   Operational
SE Platform (CA)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 29.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline
Jan 8, 21:46 UTC
Jan 15, 2019
Resolved - The service has resumed normal operations. This incident will now be closed while we continue follow-up investigations.
Jan 15, 19:27 UTC
Update - We are continuing to monitor for any further issues.
Jan 15, 16:15 UTC
Monitoring - The service is returning to normal. We will continue to monitor the situation.
Jan 15, 12:54 UTC
Update - We are continuing to investigate this issue.
Jan 15, 12:19 UTC
Investigating - An issue has been detected for UK customers. This affects the SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 15, 11:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 29.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline
Jan 8, 21:46 UTC
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - This incident has been resolved.
Jan 10, 20:41 UTC
Monitoring - The service is operational and we will continue monitoring the situation.
Jan 10, 18:03 UTC
Update - The SmartSync service for UK customers is recovering. We continue to investigate the issue.
Jan 10, 17:20 UTC
Investigating - An issue has been detected for UK customers by our automated monitoring systems. This affects the SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 10, 16:17 UTC
Resolved - This incident has been resolved.
Jan 10, 15:12 UTC
Monitoring - The service is operational and we will continue monitoring the situation.
Jan 10, 12:22 UTC
Update - We are continuing to investigate the issue.
Jan 10, 11:16 UTC
Investigating - An issue has been detected for UK customers by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 10, 10:02 UTC
Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 UTC
Scheduled - Please be advised of an upcoming scheduled downtime where maintenance will be performed on CaseWare Cloud SE Platform.

We will be using this time to upgrade our SE infrastructure to improve overall service.

CaseWare Cloud SE platform products will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period
Jan 8, 16:49 UTC
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Completed - The scheduled maintenance has been completed.
Jan 4, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:45 UTC
Scheduled - Over the next several weeks, we will be performing maintenance that will benefit all CaseWare Cloud users. This maintenance will occur during regional off-hours so users are not impacted. Should you experience issues during regular business hours, please contact your local distributor for Cloud Support.
Dec 1, 00:31 UTC
Jan 3, 2019

No incidents reported.

Jan 2, 2019

No incidents reported.