All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 14:38 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Mar 19, 14:12 UTC
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 UTC
Scheduled - Please be advised of an upcoming scheduled downtime where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 UTC
Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:49 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC
Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:30 UTC
Mar 18, 2019
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 UTC
Scheduled - Please be advised of an upcoming scheduled down time where maintenance will be performed on CaseWare Cloud.

CaseWare Cloud will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the update period.
Mar 13, 20:30 UTC
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019
Resolved - The issue has been identified and the service is being restored.
Mar 9, 15:05 UTC
Update - We are continuing to monitor for any further issues.
Mar 9, 08:31 UTC
Update - We are continuing to monitor for any further issues.
Mar 9, 07:15 UTC
Monitoring - Services have been restored to all users. We will continue monitoring the situation.
Mar 9, 04:25 UTC
Update - We continue to restore services for the remaining few customers and investigate the issue.
Mar 9, 04:02 UTC
Update - We have restored services for the majority of users and continue to investigate the issue.
Mar 9, 02:56 UTC
Investigating - An issue has been detected by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Mar 9, 00:53 UTC
Mar 8, 2019
Resolved - This incident has been resolved.
Mar 8, 22:31 UTC
Investigating - An issue has been detected by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Mar 8, 22:17 UTC
Completed - The scheduled maintenance has been completed.
Mar 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 12:00 UTC
Scheduled - CaseWare will be conducting scheduled maintenance on Friday, March 8, 2019, 12:00 p.m. to 9:00 p.m. UTC.

We will be using this time to better align our infrastructure to improve overall service.
During this time, CaseWare Cloud may be unavailable for up to one hour. We apologize for any inconvenience.
We recommend that you save your work prior to the start of the update period.
Mar 1, 15:54 UTC