All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Nov 14, 14:27 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Nov 18, 15:55 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Nov 19, 14:47 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Nov 19, 14:49 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Posted on Nov 20, 16:08 UTC
Past Incidents
Nov 21, 2019
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade our infrastructure servicing the Europe 3 (Africa) region.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 20, 19:28 UTC
Nov 20, 2019
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 12, 14:25 UTC
Nov 19, 2019
Resolved - The services in Europe has been restored to normal operation. You should now be able to work with CaseWare Cloud normally and without incident.
We thank you for your patience and understanding during the service disruption.
Nov 19, 23:59 UTC
Update - Emergency maintenance has been planned and we have communicated to the users who may be impacted.
We are also actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 19, 18:34 UTC
Monitoring - We have identified and rectified the issue with the issue in the Europe region. You may experience some service degradation while our systems return to normal. We will continue to monitor the situation and will provide an update within 1 hours.
Nov 19, 15:08 UTC
Update - We are actively investigating the issue in the Europe region, and will provide updates as necessary.
Nov 19, 13:00 UTC
Identified - We continue to investigate the service disruption in the Europe region. Team is working hard to isolate root cause at this time and we will continue to keep you informed as new information becomes available.
Nov 19, 12:14 UTC
Update - We continue to investigate the service disruption in the Europe region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Nov 19, 11:13 UTC
Investigating - We are currently experiencing a service disruption of our CaseWare Cloud Service in the Europe region. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour.
Nov 19, 10:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 23:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure servicing our clients on our Europe 3 (Africa) server.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 19, 18:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 11, 18:14 UTC
Nov 18, 2019
Resolved - The issues across EU regions has been restored to normal operation. You should now be able to work normally and without incident.
We thank you for your patience and understanding during the service disruption.
Nov 18, 20:49 UTC
Update - We are continuing to monitor the issues across EU regions. We will provide updates in 4 hours or as necessary.
Nov 18, 14:58 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 14:09 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 14:04 UTC
Update - We are continuing to monitor the issues across EU regions. We will provide updates as necessary.
Nov 18, 12:50 UTC
Monitoring - We have identified and rectified the issue with SmartSync Cloud Service in the Europe 3 (Africa) region. You may experience some service degradation while our systems return to normal. We will continue to monitor the situation and will provide an update within 1 hours.
Nov 18, 11:40 UTC
Update - We continue to investigate the service disruption to our SmartSync Cloud Service in the Europe 3 (Africa) region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Nov 18, 11:14 UTC
Update - We are continuing to investigate this issue.
Nov 18, 10:00 UTC
Investigating - We are currently experiencing a service disruption of our SmartSync Cloud Service in the Europe 3 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience slow performance when working with SmartSync integrated files or performing any SmartSync actions in CaseWare Cloud. As a workaround we recommend working with your SmartSync files offline.
An update will be provided within the hour.
Nov 18, 09:51 UTC
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 7, 14:43 UTC
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 6, 21:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade our infrastructure servicing the UK region.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 11, 15:29 UTC
Nov 13, 2019
Resolved - This incident has been resolved.
Nov 13, 03:12 UTC
Identified - Please be advised that AWS EC2 service is currently experiencing Increased API Error Rates issue in the US-EAST-1 Region. During this time, CaseWare services with EC2 hosted within this region is likely to be impacted. We are closely monitoring the issue and will inform you if there is an incident because of this issue. To view the updated information, please visit AWS Status Page at https://status.aws.amazon.com/
Nov 12, 20:27 UTC
Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 4, 15:03 UTC
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Nov 4, 14:57 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Oct 31, 15:14 UTC
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 30.2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Oct 31, 15:12 UTC