All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SmartSync Cloud Service Upgrade Notification - Europe 5 (Netherlands) Feb 27, 21:00-22:00 UTC
We will be performing scheduled maintenance on SmartSync Cloud Service for our Europe 5 server which services our clients in the Netherlands. This maintenance will not impact any clients in the UK.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. Working Papers users can continue to work on their SmartSync files offline.
Posted on Feb 21, 00:42 UTC
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
SE Platform Degraded Performance for Users in CA & US
Resolved - The CA & US SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Feb 20, 16:53 UTC
Investigating - We are currently experiencing a service disruption to our Cloud Engagement (SE) Platform relating to the "Download Reference Copy" and Print to PDF features in the CA & US regions. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Feb 20, 16:33 UTC
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
SmartSync Cloud Service Outage for Users in US 2
Resolved - The US2 SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Feb 14, 21:40 UTC
Update - We are continuing to monitor our SmartSync Cloud Service. We will provide updates as necessary.
Feb 14, 18:28 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the US2 region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 14, 17:34 UTC
Investigating - We are currently experiencing an outage of our SmartSync Cloud Service in the US 2 region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users will be unable to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. You can continue to work on existing sync children offline until this issue is resolved.
An update will be provided within the hour.
Feb 14, 17:12 UTC
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

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