All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 24, 21:20 UTC
Sep 24, 2020
Resolved - The Canada ReviewCompTax product has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Sep 24, 15:03 UTC
Monitoring - ReviewCompTax product has resumed normal activity in Canada.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 24, 14:36 UTC
Update - We continue to investigate a partial outage of the ReviewCompTax product in Canada.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Sep 24, 14:13 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Canada. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 24, 13:48 UTC
Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 22, 16:40 UTC
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - The United States SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.

We thank you for your patience and understanding during the service disruption.
Sep 21, 16:22 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the United States.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 21, 16:02 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the United States. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Sep 21, 15:45 UTC
Resolved - The Belgium SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Sep 21, 11:37 UTC
Monitoring - SE Platform has resumed normal activity in Belgium.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 21, 11:05 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Belgium. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Sep 21, 10:46 UTC
Resolved - Please IGNORE.
Sep 21, 10:43 UTC
Investigating - Please IGNORE.
Sep 21, 10:43 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - The Netherlands CaseWare Cloud Service has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Sep 18, 22:01 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in the Netherlands.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 17, 22:15 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the Netherlands where users may experience issues with SMS messages.

Amazon is currently investigating the 3rd party routing interface of the SMS service to a given cellular provider network.

We will continue to keep you informed as new information becomes available.
Sep 16, 13:16 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the Netherlands where users may experience issues with SMS messages.

AWS had identified an issue on their backend and is actively investigating the root cause.

We will continue to keep you informed as new information becomes available.
Sep 16, 10:45 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the Netherlands where users may experience issues with SMS messages.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Sep 16, 10:00 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the Netherlands. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Sep 16, 09:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 8 (Germany).

Expected Impact: Intermittent outages to all CaseWare Cloud services during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Sep 16, 19:59 UTC
Sep 17, 2020
Sep 16, 2020
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Resolved - The Netherlands SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Sep 14, 14:15 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Netherlands region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 14, 13:52 UTC
Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Netherlands region. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Sep 14, 13:32 UTC
Resolved - The Netherlands SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Sep 14, 09:45 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the Netherlands region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 14, 09:25 UTC
Investigating - We are currently experiencing a service disruption of our SmartSync Cloud Service in the Netherlands region.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Sep 14, 08:45 UTC
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.