CaseWare Cloud Status

Jan 16, 2019

CaseWare Cloud Service Upgrade Notification - Europe 7 (UK)

Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 29.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline
Jan 8, 21:46 UTC

Jan 15, 2019

Smartsync Cloud Service Issue Identified For Customers (UK)

Resolved - The service has resumed normal operations. This incident will now be closed while we continue follow-up investigations.
Jan 15, 19:27 UTC

Update - We are continuing to monitor for any further issues.
Jan 15, 16:15 UTC

Monitoring - The service is returning to normal. We will continue to monitor the situation.
Jan 15, 12:54 UTC

Update - We are continuing to investigate this issue.
Jan 15, 12:19 UTC

Investigating - An issue has been detected for UK customers. This affects the SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 15, 11:15 UTC

CaseWare Cloud Service Upgrade Notification - Europe 6 (UK)

Completed - The scheduled maintenance has been completed.
Jan 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 29.0.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline
Jan 8, 21:46 UTC

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

Smartsync Cloud Service Issue Identified For Customers

Resolved - This incident has been resolved.
Jan 10, 20:41 UTC

Monitoring - The service is operational and we will continue monitoring the situation.
Jan 10, 18:03 UTC

Update - The SmartSync service for UK customers is recovering. We continue to investigate the issue.
Jan 10, 17:20 UTC

Investigating - An issue has been detected for UK customers by our automated monitoring systems. This affects the SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 10, 16:17 UTC

CaseWare Cloud and Smartsync Cloud Service Issue Identified For Customers (UK)

Resolved - This incident has been resolved.
Jan 10, 15:12 UTC

Monitoring - The service is operational and we will continue monitoring the situation.
Jan 10, 12:22 UTC

Update - We are continuing to investigate the issue.
Jan 10, 11:16 UTC

Investigating - An issue has been detected for UK customers by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Jan 10, 10:02 UTC

Jan 9, 2019

CaseWare Cloud Maintenance Notification - EU (all)

Completed - The scheduled maintenance has been completed.
Jan 9, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 UTC

Scheduled - Please be advised of an upcoming scheduled downtime where maintenance will be performed on CaseWare Cloud SE Platform.

We will be using this time to upgrade our SE infrastructure to improve overall service.

CaseWare Cloud SE platform products will be unavailable during this time. We apologize for any inconvenience as a result. We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period
Jan 8, 16:49 UTC

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

CaseWare Cloud Maintenance Notification (All regions)

Completed - The scheduled maintenance has been completed.
Jan 4, 15:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:45 UTC

Scheduled - Over the next several weeks, we will be performing maintenance that will benefit all CaseWare Cloud users. This maintenance will occur during regional off-hours so users are not impacted. Should you experience issues during regular business hours, please contact your local distributor for Cloud Support.
Dec 1, 00:31 UTC

Jan 3, 2019

No incidents reported.

Jan 2, 2019

No incidents reported.