CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CaseWare Cloud Service Upgrade Notification - Europe 1 Aug 10, 20:00-22:00 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our Europe 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:15 UTC

CaseWare Cloud Service Upgrade Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 4) Aug 10, 22:00 - Aug 11, 00:30 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our United Kingdom 4 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:17 UTC

CaseWare Cloud Service Upgrade Notification - Canada 2 Aug 11, 00:00-02:00 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our Canada 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:20 UTC

CaseWare Cloud Service Upgrade Notification - Canada 1 Aug 11, 01:00-04:00 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our Canada 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:19 UTC

CaseWare Cloud Service Upgrade Notification - Asia Pacific 1 Aug 11, 04:00-07:00 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our Asia Pacific 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 19:41 UTC

CaseWare Cloud Service Upgrade Notification - Asia Pacific 2 Aug 11, 10:30-13:00 UTC

We will be performing scheduled maintenance for our CaseWare Cloud 31.0 service on our Asia Pacific 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 19:40 UTC

CaseWare Cloud Service Upgrade Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 1) Aug 17, 21:00-23:30 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 for the United Kingdom 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:23 UTC

CaseWare Cloud Service Upgrade Notification - US 1 Aug 18, 01:00-03:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:30 UTC

CaseWare Cloud Service Upgrade Notification - US 3 Aug 18, 04:00-06:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Aug 7, 17:31 UTC

Past Incidents

Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

SE Platform Partial Outage for Users in Australia/USA

Resolved - The Australia/USA SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Aug 6, 20:13 UTC

Monitoring - SE Platform has resumed normal activity in the Australia/USA regions.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 6, 19:48 UTC

Update - The source of the SE Platform partial outage affecting the Australia/USA regions has been identified and we are currently deploying the Cloud Engagements 2020-06 Patch 5 to production and partner servers.

We will provide further updates once the outage has been resolved.
Aug 6, 18:49 UTC

Update - The source of the SE Platform partial outage affecting the Australia/USA regions has been identified and we are verifying the solution and expect a resolution to be available for clients shortly.

We will provide further updates once the outage has been resolved.
Aug 6, 17:49 UTC

Identified - The source of the SE Platform partial outage affecting the Australia/USA region has been identified and we have found a potential solution.

We will provide further updates once the outage has been resolved.
Aug 6, 16:48 UTC

Investigating - We are currently experiencing a partial outage of our SE Platform in the US region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Aug 6, 15:51 UTC

Aug 5, 2020

SmartSync Cloud Service Partial Outage for Users in Europe 3 (Africa)

Resolved - The Europe 3 (Africa) SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Aug 5, 16:06 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity in the Europe 3 (Africa) region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 5, 15:55 UTC

Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 3 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
Aug 5, 15:45 UTC

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

SE Platform Partial Outage for Users in the United States

Resolved - The United States SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Jul 31, 02:49 UTC

Monitoring - SE Platform has resumed normal activity in the United States.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 31, 02:27 UTC

Investigating - We are currently experiencing a partial outage of our SE Platform in the United States. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Jul 31, 01:56 UTC

SE Platform Upgrade (US)

Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 01:03 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-06 for region US.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 29, 14:20 UTC

Jul 30, 2020

CaseWare Cloud Service Maintenance Notification (UK2)

Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 UTC

Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service to the UK2 server which will impact users in the UK, Channel Islands, the Isle of Man and the Republic of Ireland region.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 29, 16:40 UTC

Jul 29, 2020

SE Platform Upgrade (<REGION>)

Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 02:00 UTC

Scheduled - We will be performing a hotfix update to upgrade CaseWare SE Platform for region Canada.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jul 28, 22:01 UTC

Jul 28, 2020

SE Platform Partial Outage for Users in Canada - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 04:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 27, 23:38 UTC

Jul 27, 2020

CaseWare Cloud emergency maintenance for Users in Europe 8 - Germany

Completed - The scheduled maintenance has been completed.
Jul 27, 23:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 23:16 UTC

Scheduled - We will be performing emergency maintenance for users in Europe 8 - Germany.

The maintenance will last 15 minutes.
Jul 27, 23:14 UTC

SE Platform Emergency Maintenance for Users in Asia Pacific

Completed - The scheduled maintenance has been completed.
Jul 27, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 18:30 UTC

Scheduled - Please note that we will be performing emergency maintenance on Asia Pacific from 18:30 UTC to 19:00 UTC.
Jul 27, 18:07 UTC

CaseWare Cloud Service Partial Outage for Users in Canada

Resolved - The Canada SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Jul 27, 16:36 UTC

Monitoring - SE Platform has resumed normal activity in the Canada region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jul 27, 16:16 UTC

Identified - The source of the SE Platform partial outage affecting the Canada region has been identified and we have found a potential solution.

We will perform emergency maintenance at 3:45PM UTC

We will provide further updates once the outage has been resolved.
Jul 27, 15:32 UTC

Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in Canada. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Jul 27, 14:58 UTC