CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CaseWare Cloud Service Maintenance Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 1) Jul 13, 21:00-23:30 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 6, 14:58 UTC

CaseWare Cloud Service Upgrade Notification - US 1 Jul 14, 01:00-03:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 6, 15:01 UTC

CaseWare Cloud Service Maintenance Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 2) Jul 14, 21:00 - Jul 15, 01:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 7, 15:07 UTC

CaseWare Cloud Service Upgrade Notification - US 2 Jul 15, 01:00-03:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 7, 15:09 UTC

CaseWare Cloud Service Maintenance Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 3) Jul 15, 21:00-23:30 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 8, 14:49 UTC

CaseWare Cloud Service Maintenance Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 5) Jul 16, 21:00-23:30 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 5 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jun 30, 15:11 UTC

CaseWare Cloud Service Upgrade Notification - US 3 Jul 17, 04:00-06:00 UTC

We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our US 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted on Jul 9, 14:07 UTC

Past Incidents

Jul 10, 2020

No incidents reported today.

Jul 9, 2020

CaseWare Cloud Service Upgrade Notification Asia Pacific 3

Completed - The scheduled maintenance has been completed.
Jul 9, 15:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:30 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 3 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 15:09 UTC

Jul 8, 2020

CaseWare Cloud Service Maintenance Notification UK, Channel Islands, the Isle of Man and the Republic of Ireland (United Kingdom 4)

Completed - The scheduled maintenance has been completed.
Jul 8, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our United Kingdom 4 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 15:06 UTC

CaseWare Cloud Service Upgrade Notification Canada 2

Completed - The scheduled maintenance has been completed.
Jul 8, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Canada 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:37 UTC

Jul 7, 2020

CaseWare Cloud Service Upgrade Notification Europe 2

Completed - The scheduled maintenance has been completed.
Jul 7, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:35 UTC

CaseWare Cloud Service Upgrade Notification Asia Pacific 1

Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 14:32 UTC

CaseWare Cloud Service Upgrade Notification - Canada 1

Completed - The scheduled maintenance has been completed.
Jul 7, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Canada 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:46 UTC

Jul 6, 2020

CaseWare Cloud Service Upgrade Notification - Europe 1

Completed - The scheduled maintenance has been completed.
Jul 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 1 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:40 UTC

CaseWare Cloud Service Upgrade Notification - Asia Pacific 2

Completed - The scheduled maintenance has been completed.
Jul 6, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 15:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Asia Pacific 2 server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 29, 14:35 UTC

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

CaseWare Cloud Service Upgrade Notification - Europe 8 (Germany)

Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:30 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 8 (Germany) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 25, 14:19 UTC

Jul 2, 2020

CaseWare Cloud Service Upgrade Notification - Europe 6 (Africa)

Completed - The scheduled maintenance has been completed.
Jul 2, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 6 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 25, 14:15 UTC

Jul 1, 2020

CaseWare Cloud Service Upgrade Notification - Europe 4 (Africa)

Completed - The scheduled maintenance has been completed.
Jul 1, 03:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 4 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 23, 19:46 UTC

Jun 30, 2020

CaseWare Cloud Service Partial Outage for Users in South Africa

Resolved - The South Africa CaseWare Cloud Service has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Jun 30, 14:15 UTC

Monitoring - CaseWare Cloud Service has resumed normal activity in South Africa.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 13:56 UTC

Update - We are currently working on a potential solution for the CaseWare Cloud Service partial outage affecting South Africa.

We will provide an update by 3PM UTC.
Jun 30, 12:51 UTC

Identified - The source of the CaseWare Cloud Service partial outage affecting the South Africa region has been identified and we have found a potential solution.
We will provide further updates once the outage has been resolved.
Jun 30, 11:53 UTC

Update - We continue to investigate the partial outage of our CaseWare Cloud Service in the South Africa region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Jun 30, 10:48 UTC

Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in the South Africa region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Jun 30, 09:48 UTC

SmartSync Cloud Service Partial Outage for Users in Europe 3 (Africa)

Resolved - The Europe 3 (Africa) SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Jun 30, 11:36 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity in the Europe 3 (Africa) region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 11:03 UTC

Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 3 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
Jun 30, 10:29 UTC

SmartSync Cloud Service Partial Outage for Users in Europe 6 (Africa)

Resolved - The Europe 6 (Africa) SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Jun 30, 09:54 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity in the Europe 6 (Africa) region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 30, 09:04 UTC

Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 6 (Africa) region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience intermittent issues when trying to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. Until this issue is resolved we recommend working offline where possible.
An update will be provided within the hour.
Jun 30, 08:14 UTC

Jun 29, 2020

CaseWare Cloud Service Upgrade Notification - Europe 3 (Africa)

Completed - The scheduled maintenance has been completed.
Jun 29, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.0 on our Europe 3 (Africa) server.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 22, 15:59 UTC

SmartSync Cloud Service Maintenance Notification - Africa (Europe 6)

Completed - The scheduled maintenance has been completed.
Jun 29, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 UTC

Scheduled - We will be performing scheduled maintenance on SmartSync Cloud Service for our Europe 6 servers.

Expected Impact: SmartSync Cloud Service will be unavailable during the upgrade window. All other CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Jun 24, 18:50 UTC

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.