Caseware Cloud Service, Partial Outage for Europe users

Incident Report for Caseware Cloud

Resolved

Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Jan 30, 2026 - 16:06 UTC

Monitoring

Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jan 30, 2026 - 15:25 UTC

Update

Our engineering teams continue to work toward implementing a potential solution.

We will provide further updates as progress continues or once a resolution is available.
Posted Jan 30, 2026 - 15:01 UTC

Identified

The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.
Posted Jan 30, 2026 - 13:50 UTC

Investigating

We are experiencing a Partial Outage of our Caseware Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Jan 30, 2026 - 13:34 UTC
This incident affected: Europe (EU) (Caseware Cloud Service).