The template authoring flow issue monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Jun 08, 2026 - 23:38 UTC
Monitoring
We have successfully deployed another fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
Posted Jun 08, 2026 - 23:16 UTC
Identified
We have identified indications of instability in the Template authoring flow. Users may encounter intermittent errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
Posted Jun 08, 2026 - 22:12 UTC
Monitoring
We have successfully deployed a fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
Posted Jun 08, 2026 - 20:05 UTC
Update
We have successfully deployed a fix for the Europe region and are currently monitoring the situation. We continue to work on implementing a fix for the remaining regions.
We will provide further updates as more information becomes available. Thank you for your patience.
Posted Jun 08, 2026 - 19:54 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 08, 2026 - 18:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 08, 2026 - 17:11 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 08, 2026 - 15:54 UTC
Investigating
We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible.
We will continue to provide updates as new information becomes available.
Posted Jun 08, 2026 - 15:23 UTC
This incident affected: Asia Pacific (AP) (Cloud-based Engagement Solutions), Canada (CA) (Cloud-based Engagement Solutions), and Europe (EU) (Cloud-based Engagement Solutions).