Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 19, 2021 - 21:00 UTC
We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the regions Europe 1 / Europe 2 / Europe 3 - Africa / Europe 4 - Africa / Europe 5 - Netherlands / Europe 6 - Africa / Europe 7 - Netherlands / Europe 8 - Germany / Europe 9 - Netherlands / Europe 10 / Europe 11 / Europe 12 - Africa / Europe 13.
System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.
Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window. Each server will take only 30 minutes to 45 minutes for maintenance. The total maintenance window duration is a consolidated time of all the servers.
Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Posted Oct 14, 2021 - 16:19 UTC
This scheduled maintenance affected: Europe (EU) (CaseWare Cloud Service (EU), SmartSync Cloud Service (EU), SE Platform (EU), AnalyticsAI (EU)).