A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2026 - 18:21 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 15, 2026 - 18:19 UTC
Update
We are continuing to investigate this issue.
Posted Oct 15, 2026 - 17:50 UTC
Investigating
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files.
Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
Posted Oct 15, 2026 - 17:46 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).