Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted May 29, 2026 - 20:04 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted May 29, 2026 - 18:51 UTC
Identified
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Posted May 29, 2026 - 18:15 UTC
Update
This issue only impacts scenarios involving firm authoring. Our teams are working to execute the corrective actions. An update will be provided within 30 minutes.
Posted May 29, 2026 - 17:44 UTC
Investigating
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted May 29, 2026 - 17:28 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions) and Europe (EU) (Cloud-based Engagement Solutions).