SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Aug 14, 2025 - 02:50 UTC
Monitoring
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Aug 14, 2025 - 02:44 UTC
Identified
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
Posted Aug 14, 2025 - 02:33 UTC
Investigating
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Aug 14, 2025 - 02:06 UTC
This incident affected: Asia Pacific (AP) (SmartSync Cloud Service).