Caseware SmartSync Cloud Service, Degraded Performance for United States users

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 14:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 14:40 UTC

Investigating

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.

We apologize for any inconvenience.
Posted Jun 12, 2025 - 14:22 UTC
This incident affected: United States (US) (SmartSync Cloud Service).