Cloud-based Engagement Solutions -PDF generation & Reference copy, Partial Outage for United States users

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted Jul 13, 2026 - 22:31 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.
Posted Jul 13, 2026 - 22:31 UTC

Investigating

We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting PDF generation & Reference copy, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Jul 13, 2026 - 21:39 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).