Caseware Cloud Service Maintenance Notification Canada and United States

Scheduled Maintenance Report for Caseware Cloud

Completed

The scheduled maintenance has been completed.

Posted Oct 23, 2024 - 07:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 23, 2024 - 03:00 UTC

Scheduled

Please be aware that we will be performing scheduled maintenance to the Caseware Cloud Service in the Canada and United States regions, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The hours of the maintenance window is a consolidated time of all the servers in the Canada and United States regions. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.

For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.

Posted Oct 15, 2024 - 21:06 UTC

This scheduled maintenance affected: United States (US) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform) and Canada (CA) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform).