SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Jun 10, 2025 - 20:00 UTC
Monitoring
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jun 10, 2025 - 19:13 UTC
Update
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
Posted Jun 10, 2025 - 19:07 UTC
Identified
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
Posted Jun 10, 2025 - 19:02 UTC
Update
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Posted Jun 10, 2025 - 18:59 UTC
Investigating
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific, Canada, Europe, United Kingdom, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Jun 10, 2025 - 17:42 UTC
This incident affected: United States (US) (SmartSync Cloud Service), Asia Pacific (AP) (SmartSync Cloud Service), Europe (EU) (SmartSync Cloud Service), Canada (CA) (SmartSync Cloud Service), and United Kingdom (UK) (SmartSync Cloud Service).