Our downstream providers have advised that service stability continues to improve. A small number of users on both KPN and Vodafone networks have now successfully tested and are receiving the required codes as expected.
At this time, our teams will continue validating with additional users to confirm the issue has been fully resolved. We also remain in a monitoring phase and are closely tracking the situation for any residual impact.
We will continue to share further updates as more information becomes available.
Thank you for your continued patience and understanding.
Posted May 08, 2026 - 16:46 UTC
Identified
"Our downstream providers have confirmed that most of the traffic should be restored by now, but they're still working towards the complete resolution related to KPN and Vodafone.
Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.
Thank you for your continued patience and understanding while this Monitoring is ongoing."
Posted May 08, 2026 - 13:47 UTC
Investigating
Our downstream providers have confirmed that most of the traffic should be restored by now, but they're still working towards the complete resolution related to KPN and Vodafone.
Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.
Thank you for your continued patience and understanding while this Monitoring is ongoing.
Posted May 08, 2026 - 12:35 UTC
Identified
Our downstream providers have confirmed they identified an issue impacting one of their provider data centers, which caused a loss of connectivity to all partner‑hosted infrastructure at that location. This triggered an incident with broad, global impact across SMS‑dependent services.
As a result of mitigations already applied, significant recovery has been observed across previously affected regions, and the majority of impacted traffic has now been restored. However, full restoration is still in progress, and our providers remain closely engaged with their third‑party partners to complete recovery efforts.
Our teams will continue sharing updates as soon as new, confirmed information becomes available.
Thank you for your continued patience and understanding while this issue is being resolved.
Posted May 08, 2026 - 04:09 UTC
Update
We’re still awaiting further updates from AWS and continue to actively monitor the situation. At this time, AWS is working closely with an impacted third-party data center provider following a fire incident at a NorthC data center in Almere, Netherlands, which aligns with the timing of the service disruption and may be contributing to the current impact on SMS delivery.
Early indications suggest that restoration efforts may take additional time, as infrastructure at the affected data center is being actively assessed and recovery work is ongoing, including overnight efforts as communicated by NorthC.
Our teams remain fully engaged and are closely tracking progress alongside AWS. We will share updates as soon as new, confirmed information becomes available.
Thank you for your continued patience and understanding while this issue is being investigated and resolved.
Posted May 07, 2026 - 23:30 UTC
Update
We're still waiting for updates from AWS, but we're actively monitoring the situation. AWS continues to work closely with the relevant third-party teams as they continue working toward resolution.
Our teams remain engaged in tracking progress and will provide updates as soon as new information becomes available.
Thank you for your continued patience and understanding while this investigation is ongoing.
Posted May 07, 2026 - 22:10 UTC
Update
We're still waiting for updates from AWS, but we're actively monitoring the situation. AWS continues to work closely with the relevant third-party teams as they continue working toward resolution.
Our teams remain engaged in tracking progress and will provide updates as soon as new information becomes available.
Thank you for your continued patience and understanding while this investigation is ongoing.
Posted May 07, 2026 - 19:43 UTC
Update
The issue remains under active investigation with AWS and their downstream providers. We have been informed that they are closely engaged with the relevant third-party teams as they continue working toward resolution.
Our teams remain actively engaged and are closely monitoring progress. We will continue to share additional updates as soon as more information becomes available.
Thank you for your continued patience and understanding while this investigation is ongoing.
Posted May 07, 2026 - 18:01 UTC
Update
The issue has been escalated to AWS Support for further investigation and analysis. Our teams are actively engaged with AWS and closely monitoring progress toward resolution. We will continue to provide updates as additional information becomes available.
Posted May 07, 2026 - 15:02 UTC
Update
We are continuing to investigate this issue.
Posted May 07, 2026 - 10:25 UTC
Update
We are continuing to investigate this issue.
Posted May 07, 2026 - 08:51 UTC
Update
We are continuing to investigate this issue.
Posted May 07, 2026 - 08:14 UTC
Investigating
We are currently experiencing a performance degradation with the delivery of two-factor authentication (2FA) SMS messages for Caseware Cloud users in Europe. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
Posted May 07, 2026 - 07:14 UTC
This incident affected: Europe (EU) (Caseware Cloud Service).