Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Major Outage for United States users

Incident Report for Caseware Cloud

Resolved

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

Posted Mar 27, 2025 - 21:29 UTC

Monitoring

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Posted Mar 27, 2025 - 19:27 UTC

Update

Continuing to investigate the outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.

Posted Mar 27, 2025 - 18:53 UTC

Investigating

We are experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

Posted Mar 27, 2025 - 18:43 UTC

This incident affected: United States (US) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock).