Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Sep 29, 2025 - 21:19 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 29, 2025 - 20:32 UTC
Update
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Posted Sep 29, 2025 - 19:53 UTC
Investigating
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Sep 29, 2025 - 19:19 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).