Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Jul 14, 2026 - 06:42 UTC
Update
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jul 14, 2026 - 06:00 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jul 14, 2026 - 05:58 UTC
Update
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance between 05:30 to 05:40 UTC. Users may experience downtime during this period, we will keep you informed as new information becomes available.
Posted Jul 14, 2026 - 04:56 UTC
Identified
Continuing to investigate the outage of our Cloud-based Engagement Solutions Service. At this point we are planning to perform an emergency maintenance by 01:30 AM EST, we will keep you informed as new information becomes available.
Posted Jul 14, 2026 - 04:49 UTC
Investigating
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Jul 14, 2026 - 04:30 UTC
This incident affected: Asia Pacific (AP) (Cloud-based Engagement Solutions).