Data Analytics Platform, Degraded Performance for United States users

Incident Report for Caseware Cloud

Resolved

Data Analytics Platform monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Aug 06, 2025 - 23:05 UTC

Monitoring

Data Analytics Platform has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Aug 06, 2025 - 23:01 UTC

Identified

The source of the Data Analytics Platform Degraded Performance has been identified and we have found a potential solution.
Posted Aug 06, 2025 - 23:00 UTC

Update

We are continuing to investigate this issue.
Posted Aug 06, 2025 - 22:58 UTC

Investigating

We are experiencing a Degraded Performance of our Data Analytics Platform in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Aug 06, 2025 - 14:00 UTC
This incident affected: United States (US) (Data Analytics Platform).