Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Sep 12, 2025 - 15:54 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 12, 2025 - 15:48 UTC
Identified
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Posted Sep 12, 2025 - 15:45 UTC
Investigating
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Posted Sep 12, 2025 - 15:22 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 12, 2025 - 14:44 UTC
Investigating
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Sep 12, 2025 - 14:35 UTC
This incident affected: United Kingdom (UK) (Cloud-based Engagement Solutions) and Europe (EU) (Cloud-based Engagement Solutions).