Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 16, 2025 - 02:00 UTC
Scheduled
Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacific, United States, Canada and Europe region(s), Production environment.
Expected Impact: The Cloud services will be unavailable. The primary services affected are Caseware Cloud Service, Cloud-based Engagement Solutions, SmartSync Services, Sherlock & Working Papers.
The hours of maintenance window is a consolidated time of all the servers in the Asia Pacific, United States, Canada and Europe region(s), hence it will not be a complete service outage for the entire scheduled time for individual regions.
Posted Feb 13, 2025 - 19:50 UTC
This scheduled maintenance affected: United States (US) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock), Europe (EU) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock), Asia Pacific (AP) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock), Canada (CA) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock), and United Kingdom (UK) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock).