Agent Platform Service (AiDA), Degraded Performance for United States users

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted May 27, 2026 - 17:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 27, 2026 - 17:02 UTC

Update

We are continuing to investigate this issue.
Posted May 27, 2026 - 16:14 UTC

Update

We are continuing to investigate this issue.
Posted May 27, 2026 - 15:10 UTC

Investigating

We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted May 27, 2026 - 13:50 UTC
This incident affected: United States (US) (Data Analytics Platform).