We are continuing to monitor for any further issues.
Posted Jul 01, 2026 - 18:54 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 01, 2026 - 18:54 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 01, 2026 - 18:54 UTC
Investigating
We are experiencing a Degraded Performance affecting our Cloud-based Engagement Solutions, specifically impacting the carry forward process in the US region.
Users may encounter errors when attempting to carry forward engagements, where the engagement appears as invalid and subsequently disappears.
Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Jul 01, 2026 - 18:37 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).