Caseware Cloud Status

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Nov 19, 15:14 UTC

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 UTC

Scheduled - Please note that we will perform an emergency maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 19, 18:40 UTC

Caseware Cloud Service Maintenance Notification United States

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:01 UTC

Scheduled - Please note that we will perform an emergency maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 19, 21:29 UTC

Nov 19, 2024

CaseWare Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Nov 19, 22:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 21:26 UTC

Scheduled - Please note that we will perform an emergency maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 19, 21:15 UTC

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Nov 19, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 UTC

Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The maintenance window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Nov 14, 22:56 UTC

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 15, 15:19 UTC

Update - Our teams are still actively monitoring our systems to ensure that there are no residual issues. Users may experience intermittent performance. We will continue to provide updates as necessary.
Nov 14, 18:17 UTC

Update - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 14, 17:03 UTC

Update - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 14, 13:57 UTC

Update - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 14, 12:56 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 14, 12:06 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 14, 11:31 UTC

Nov 14, 2024

Nov 13, 2024

SmartSync Cloud Service, Degraded Performance for United States users

Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 13, 19:06 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 13, 18:37 UTC

Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 13, 18:36 UTC

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Nov 13, 06:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:17 UTC

Scheduled - Please note that we are extending our emergency maintenance by one hour to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Nov 13, 05:15 UTC

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 UTC

Scheduled - Please note that we will be performing emergency maintenance to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Nov 12, 21:22 UTC

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Cloud-based Engagement Solutions, Partial Outage for United States users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 8, 21:04 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 8, 18:33 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 8, 18:17 UTC

Cloud-based Engagement Solutions, Partial Outage for Europe users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 8, 13:42 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 8, 12:03 UTC

Update - Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Nov 8, 11:48 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 8, 11:15 UTC

Nov 7, 2024

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Nov 7, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 6, 22:06 UTC

Cloud-based Engagement Solutions, Partial Outage for Europe users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 7, 16:01 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 7, 15:27 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 7, 14:47 UTC

Cloud-based Engagement Solutions, Partial Outage for Europe users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Nov 7, 11:28 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Nov 7, 11:09 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Nov 7, 10:58 UTC

Caseware Cloud Service Maintenance Notification Canada and United States

Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:00 UTC

Scheduled - Please note that we will perform emergency maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 6, 22:13 UTC

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 6, 22:09 UTC