After monitoring the changes after the emergency maintenance took place at 3:00 AM (UTC) on 20/June/2019. We would like to inform you that this incident has been resolved. We thank you for your patience and understanding during the incident.
Posted Jun 20, 2019 - 21:28 UTC
Update
Emergency maintenance is complete. We are actively monitoring the systems after the fix and will continue to provide updates.
Posted Jun 20, 2019 - 13:54 UTC
Update
The source of the problem has been identified. Emergency maintenance has been scheduled to be performed at 3:00 AM (UTC) on 20/June/2019 and is expected to take 4 hours. Users in Canada may experience slow performance during this time. We apologize for any inconvenience.
Posted Jun 19, 2019 - 17:48 UTC
Update
The response team is now preparing for emergency maintenance. The timeline will be communicated when available.
Posted Jun 18, 2019 - 21:07 UTC
Monitoring
CaseWare SmartSync Server & Cloud Service has resumed. We are actively monitoring the systems and will continue to provide updates.
Posted Jun 18, 2019 - 17:33 UTC
Update
Emergency restart is underway, the maintenance is expected to take up to 20 minutes. During this period, SmartSync Server & Cloud Service in the Canada 1 region will be unavailable. We apologize for the inconvenience. An update will be provided once available.
Posted Jun 18, 2019 - 17:04 UTC
Identified
We are currently experiencing a service disruption for SmartSync Server in the Canada 1 region. Our incident response team is working to implement a solution. An update will be provided once available.
Posted Jun 18, 2019 - 16:54 UTC
Update
We are continuing to monitor for any further issues.
Posted Jun 18, 2019 - 14:32 UTC
Update
CaseWare Cloud & SmartSync Server in Canada 1 are operational but users may still experience slow performance. Our incident response team is actively working to identify the root cause and implement a solution. An update will be provided when available.
Posted Jun 17, 2019 - 19:48 UTC
Monitoring
An emergency restart is completed. SmartSync Server & Cloud service has resumed but potential performance degradation continues to be a possibility. We are actively monitoring the systems and will continue to provide updates.
Posted Jun 17, 2019 - 17:03 UTC
Update
We are currently experiencing a service disruption for SmartSync Server & Cloud in the Canada 1 region. Our incident response team is working to identify the root cause and implement a solution. Before action is taken, users might experience slow performance or unable to access the server. Please accept our apology and an update will be provided once available.
Posted Jun 17, 2019 - 16:39 UTC
Update
We are continuing to investigate this issue.
Posted Jun 17, 2019 - 16:06 UTC
Investigating
A potential issue has been reported. This may impact the SmartSync Server & Cloud Service in the Canada 1 region. Investigation is underway.