A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2026 - 16:46 UTC
Identified
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Posted Nov 12, 2026 - 16:20 UTC
Investigating
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Nov 12, 2026 - 15:54 UTC
This incident affected: Canada (CA) (SmartSync Cloud Service).