All Systems Operational
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CaseWare Cloud Service Maintenance Notification Europe May 14, 2024 20:30 - May 15, 2024 00:30 UTC
Please note that we will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 10, 2024 - 19:08 UTC
Past Incidents
May 13, 2024

No incidents reported today.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Caseware Cloud Service Maintenance Notification United States
Completed - The scheduled maintenance has been completed.
May 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 UTC
Scheduled - Please be advised that we will be performing scheduled maintenance to the Caseware Cloud Service in the United States Region.

Expected Impact: The Cloud services will be unavailable during the entire maintenance window. The primary service affected is SE.
May 4, 01:53 UTC
CaseWare Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
May 10, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:30 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 7, 20:24 UTC
May 9, 2024
May 8, 2024
Caseware Cloud Service Maintenance Notification Europe (United Kingdom)
Completed - The scheduled maintenance has been completed.
May 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare Cloud Service in the Europe (United Kingdom) region, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The service will be intermittently affected only a short period during the patch upgrade to the region's specific server(s).
May 8, 18:53 UTC
May 7, 2024
CaseWare Cloud Service Maintenance Notification Europe (Germany) Region
Completed - The scheduled maintenance has been completed.
May 7, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare Cloud Service in the Europe (Germany) Region, Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The service will be intermittently affected only a short period during the patch upgrade to the region's specific server(s).

We apologise for any inconvenience.
May 7, 14:56 UTC
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Caseware Cloud Service Performance Degradation for Users in United States
Resolved - The Caseware Cloud Service have been restored to normal operation in the United States region.
We thank you for your patience and understanding during the service disruption.
May 2, 19:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 18:55 UTC
Identified - The issue has been identified and a fix is being implemented.
May 2, 18:33 UTC
Update - We are continuing to investigate this issue.
May 2, 18:31 UTC
Investigating - We are currently experiencing performance degradation of our Caseware Cloud Service in the United States region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
May 2, 18:30 UTC
May 1, 2024
Caseware Cloud Service, SmartSync Cloud Service, SE Platform, Major Outage for Europe, United Kingdom users
Resolved - All services have been restored to normal operation in the Europe, United Kingdom region(s).
We thank you for your patience and understanding during the service disruption.
May 1, 10:29 UTC
Monitoring - All services have resumed normal activity in the Europe, United Kingdom region(s).
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 1, 10:17 UTC
Investigating - Experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, SE Platform in the Europe, United Kingdom region(s). We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 1, 09:38 UTC
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

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