All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 3, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Sep 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 28, 21:23 UTC
Sep 2, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
Sep 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 28, 21:16 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Aug 27, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 26, 13:24 UTC
Aug 26, 2025

No incidents reported.

Aug 25, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Aug 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 25, 15:08 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Aug 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 15:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 21, 14:01 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 20, 17:13 UTC
Aug 20, 2025

No incidents reported.

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