The issue has been identified and the service is being restored.
Posted Mar 09, 2019 - 15:05 UTC
Update
We are continuing to monitor for any further issues.
Posted Mar 09, 2019 - 08:31 UTC
Update
We are continuing to monitor for any further issues.
Posted Mar 09, 2019 - 07:15 UTC
Monitoring
Services have been restored to all users. We will continue monitoring the situation.
Posted Mar 09, 2019 - 04:25 UTC
Update
We continue to restore services for the remaining few customers and investigate the issue.
Posted Mar 09, 2019 - 04:02 UTC
Update
We have restored services for the majority of users and continue to investigate the issue.
Posted Mar 09, 2019 - 02:56 UTC
Investigating
An issue has been detected by our automated monitoring systems. This affects the CaseWare Cloud, SmartSync Cloud Services, and any associated API calls. We are investigating the issue, please stand by.
Posted Mar 09, 2019 - 00:53 UTC
This incident affected: Asia Pacific (AP) (Caseware Cloud Service, SmartSync Cloud Service).