The services in Europe has been restored to normal operation. You should now be able to work with CaseWare Cloud normally and without incident. We thank you for your patience and understanding during the service disruption.
Posted Nov 19, 2019 - 23:59 UTC
Update
Emergency maintenance has been planned and we have communicated to the users who may be impacted. We are also actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Nov 19, 2019 - 18:34 UTC
Monitoring
We have identified and rectified the issue with the issue in the Europe region. You may experience some service degradation while our systems return to normal. We will continue to monitor the situation and will provide an update within 1 hours.
Posted Nov 19, 2019 - 15:08 UTC
Update
We are actively investigating the issue in the Europe region, and will provide updates as necessary.
Posted Nov 19, 2019 - 13:00 UTC
Identified
We continue to investigate the service disruption in the Europe region. Team is working hard to isolate root cause at this time and we will continue to keep you informed as new information becomes available.
Posted Nov 19, 2019 - 12:14 UTC
Update
We continue to investigate the service disruption in the Europe region. No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Posted Nov 19, 2019 - 11:13 UTC
Investigating
We are currently experiencing a service disruption of our CaseWare Cloud Service in the Europe region. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour.
Posted Nov 19, 2019 - 10:16 UTC
This incident affected: Europe (EU) (Caseware Cloud Service, SmartSync Cloud Service).